Membership Manager Job – Asheville, NC

Zips Car Wash; Asheville (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player seeks a dedicated account manager to enhance member experiences at their Asheville location. This role focuses on driving membership retention and reducing churn, ensuring a positive net member rate. The successful candidate will be the membership expert, balancing customer interactions with corporate data insights. If you have a passion for customer service and membership management, this position offers a unique opportunity to make a significant impact.

Responsibilities

• Drive membership retention and reduce churn.
• Manage membership experience and engagement.

Job description

This role will focus on members at the site location and ensuring their experience is positive and engaging. This is an account manager role for all members at the site. This person will drive membership retention with a strong focus on reducing churn and driving new memberships to build a positive net member rate at the site. They will be the membership experts on site from both a customer perspective and a corporate data perspective.

Supervisory Responsibilities

• No direct responsibility, but may need to step in occasionally to help open, close, or manage the site to cover SM or ASM shifts.