Membership Manager

Centerstate Corporation for Economic Opportunity; City of Syracuse (NY); Sur place; USD 58 000 - 69 000; Plein temps

Résumé du poste

CenterState CEO is seeking a motivated account manager to oversee assigned member accounts, ensuring productive engagement and successful renewals. You will promote membership benefits, identify upsell opportunities, and support onboarding and utilization of membership resources for new members.

The role emphasizes relationship-building, networking at events, and accurate sales documentation in Salesforce, with a focus on delivering value to members and the organization.

Qualifications

• Experience in business-to-business sales or account management preferred.
• Ability to deliver exceptional customer service and use strong interpersonal skills.

Responsabilités

• Manage assigned member accounts, ensuring engagement and renewal.
• Promote benefits of membership and upsell to higher engagement levels.
• Maintain Salesforce activity reports and prepare proposals and correspondence.

Formation

Associate degree

Outils

Salesforce CRM

Description du poste

Description

Job Summary:

Manage assigned member accounts ensuring they receive valuable support and engagement through the various resources, programs, and opportunities across the organization. Manage account renewal and retention while identify opportunities for increased membership engagement where applicable. Generate new member leads by promoting membership and programs through networking and prospecting, and effectively communicating the benefits of membership and engagement to prospective members. Close on membership sales and ensure successful onboarding and utilization of membership for new members.

Hourly Rate: $28-$33 per hour

Essential Job Duties and Responsibilities:

• Prospecting to identify new membership focused on the businesses needs and how we can help them.
• Ensure assigned members receive coordinated and meaningful engagement on an annual basis and develop and implement an annual engagement plan when applicable.
• Identify and upsell members to move to higher levels of engagement where practical.
• Promote other CEO products and services to existing members by encouraging them to take full advantage of their membership. Provide them with a full suite of value-added programs, services, and events focused on solving core business problems, including increasing revenue, lowering costs, accessing capital, obtaining timely and actionable business intelligence, and advancing government advocacy.
• Maintain sales documentation and weekly activity report in Salesforce and complete administrative duties, including but not limited to, preparing proposals, expense accounts, retention and sales call schedules, membership reports, and creating customer correspondence.
• Prioritize attendance at CenterState CEO and community networking events to represent the organization, build relationships, and identify prospective members.
• Keep abreast of membership benefits, activities, programs, services, and events.
• Additional duties within the scope of the position may be required.

Requirements

Supervisory Responsibilities:

None

Minimum Education and Experience:

Associate degree plus 1-3 years of experience in years business to business sales or account management experience preferred. Additional years of experience at a ratio of 2:1 may be considered in lieu of an Associate degree. Chamber or trade association experience preferred.

Special Requirements:

None

Knowledge, Skills, and Abilities:

• Experience with Salesforce or comparable CRM system preferred.
• Demonstrate strong interpersonal skills and sound judgment.
• Computer proficiency including word processing, excel, spreadsheets, and generating reports using standard software applications
• Ability to communicate effectively in writing, verbally, both on the telephone and in person.
• Associate degree plus 1-3 years of experience in years business to business sales or account management experience preferred. Additional years of experience at a ratio of 2:1 may be considered in lieu of an Associate degree. Chamber or trade association experience preferred.
• Excellent organizational and problem-solving skills.
• Ability to deliver exceptional customer service.
• Work well in a diverse environment.
• Be an enthusiastic self-starter with well-developed administrative, organizational and self-management skills.

Physical and Mental Requirements:

• Requires sustained focus and attention to detail, effective verbal communication and active listening skills, proficiency with computer systems, and the ability to read and process large amounts of information
• General office equipment is used.
• Must be able to lift and carry up to 20 pounds and push and/or pull up to 20-pound loads at a time relative to event-based equipment.
• Must be able to sit for long periods of time.

Work Environment:

This position operates in a professional office environment with regular use of general office equipment.

Disclaimer:

• This job description in no way states or implies that these are the only duties to be performed by the employee(s) occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
• The company reserves the right to add to or revise an employee's job duties at any time at its sole discretion.
• This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

CenterState CEO is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer without regard to race, creed, national origin, religion, sex (including pregnancy, childbirth or related medical conditions), gender, gender identity, age, marital status, physical or mental disability, predisposing genetic characteristics, sexual orientation, domestic violence victim status, military status or veteran's status.