Membership Engagement Specialist

Corona Chamber of Commerce (Official); Corona (CA); On-site; USD 41,184 - 50,336; Full time

Job summary

The Corona Chamber of Commerce is seeking a Membership Engagement Specialist to enhance member relations and support Chamber events. Responsibilities include onboarding new members, conducting outreach to existing members, and assisting with event logistics.

The ideal candidate should possess excellent customer service skills, experience in community relations, and proficiency in Microsoft Office. This role is crucial for maintaining strong member engagement within the Corona area.

Qualifications

• 2+ years of experience in customer service or sales, preferably in Chamber or nonprofit.
• Strong interpersonal and communication skills.
• Ability to manage multiple priorities and deadlines.

Responsibilities

• Serve as the primary contact for current members.
• Conduct outreach calls and emails to maintain relationships.
• Coordinate the Chamber's member retention plan.

Skills

Customer service

Sales

Community relations

Interpersonal communication

Organizational skills

Microsoft Office proficiency

Social media skills

Job description

Job Title: Membership Engagement Specialist

Reports To: Vice President of Operations & Membership Development

FLSA Status: Full-Time / Non-Exempt

Hourly rate: $22

Position Summary

The Membership Engagement Specialist plays a key role in strengthening relationships between the Chamber and its members by providing excellent customer service, proactive outreach, and meaningful engagement opportunities. This position supports the Chamber’s mission of Building a Stronger Business Community through retention efforts, onboarding new members, and connecting businesses with programs, events, and resources that enhance their success.

The ideal candidate is enthusiastic, detail-oriented, and thrives on building relationships that help businesses feel valued and supported.

Key Responsibilities

Member Engagement & Retention

• Serve as the primary contact for current members, ensuring they receive consistent communication and value from their Chamber investment.
• Conduct regular outreach calls, emails, and check-ins to maintain strong relationships and track engagement.
• Coordinate and execute the Chamber’s member retention plan, ensuring timely follow-up prior to renewal dates.
• Identify at-risk members and work with leadership to develop personalized retention strategies.
• Maintain up-to-date records in the Chamber’s CRM.

New Member Onboarding

• Welcome new members with orientation calls, email introductions, and onboarding materials.
• Ensure new members are introduced to Chamber programs, committees, and events to maximize engagement early on.
• Collaborate with marketing to highlight new members on social media and in Chamber communications.

Program & Event Support

• Support membership-based events such as Good Morning Corona, Commerce & Cocktails, Workshops, and other key Chamber events.
• Assist with registration, setup, and event logistics.
• Promote upcoming events and programs during member outreach.
• Track participation to identify trends and engagement opportunities.

Administrative & Team Support

• Maintain accurate membership data, renewals, and billing information.
• Prepare reports on membership trends, engagement metrics, and retention performance.
• Assist with member communications, newsletters, and updates.
• Provide staff support for major Chamber events and community initiatives as needed.

Qualifications

• Corona area/business community knowledge a plus.
• 2+ years of experience in customer service, sales, or community relations (Chamber or nonprofit experience a must).
• Strong interpersonal and communication skills – comfortable engaging with business leaders and community members.
• Highly organized and detail-oriented with excellent follow-through.
• Self-motivated with the ability to manage multiple priorities and deadlines.
• Proficient in Microsoft Office suites and social media a must.
• Positive attitude, professional appearance, and team-oriented mindset.
• Ability to lift 30 pounds.

This position requires some early morning, evening, and occasional weekend hours for Chamber events and member functions. The Membership Engagement Specialist works onsite at the Corona Chamber of Commerce and reports directly to the Vice President of Operations & Membership Development.

About the Corona Chamber

Since 1910, the Corona Chamber of Commerce has been proud to support and connect local businesses through networking, advocacy, community partnerships, and opportunities that help businesses grow and thrive. We are passionate about strengthening our local economy, building meaningful relationships, and creating a vibrant business community here in Corona.