Membership Manager

CenterState Corporation; City of Syracuse (NY); Sur place; USD 39 000 - 45 000; Plein temps

Résumé du poste

CenterState CEO is seeking a Membership Account Manager to manage assigned member accounts, drive engagement through programs, and promote membership benefits. The role includes renewal and onboarding efforts and generating new member leads through networking.

You will close on membership sales, promote CenterState programs, and ensure successful onboarding and utilization of membership for new members.

Qualifications

• Prospecting to identify new membership focused on the businesses needs and how we can help them.
• Maintain annual engagement plans and ensure coordinated engagement for members.

Responsabilités

• Prospecting to identify new membership focused on the businesses needs and how we can help them.
• Ensure assigned members receive coordinated and meaningful engagement on an annual basis and develop and implement an annual engagement plan when applicable.
• Identify and upsell members to move to higher levels of engagement where practical.
• Promote other CenterState CEO products and services to existing members and communicate the benefits of membership.
• Maintain sales documentation and weekly activity report in Salesforce and complete administrative duties.
• Prioritize attendance at CenterState CEO and community networking events to represent the organization.
• Keep abreast of membership benefits, activities, programs, services, and events.
• Additional duties within the scope of the position may be required.

Connaissances

Account management

Prospecting

Sales

Networking

Customer engagement

Renewals

Outils

Salesforce

Description du poste

Job Summary:

Manage assigned member accounts ensuring they receive valuable support and engagement through the various resources, programs, and opportunities across the organization. Manage account renewal and retention while identify opportunities for increased membership engagement where applicable. Generate new member leads by promoting membership and programs through networking and prospecting, and effectively communicating the benefits of membership and engagement to prospective members. Close on membership sales and ensure successful onboarding and utilization of membership for new members.

Hourly Rate: $28-$33 per hour

Essential Job Duties and Responsibilities:

• Prospecting to identify new membership focused on the businesses needs and how we can help them.
• Ensure assigned members receive coordinated and meaningful engagement on an annual basis and develop and implement an annual engagement plan when applicable.
• Identify and upsell members to move to higher levels of engagement where practical.
• Promote other CEO products and services to existing members by encouraging them to take full advantage of their membership. Provide them with a full suite of value-added programs, services, and events focused on solving core business problems, including increasing revenue, lowering costs, accessing capital, obtaining timely and actionable business intelligence, and advancing government advocacy.
• Maintain sales documentation and weekly activity report in Salesforce and complete administrative duties, including but not limited to, preparing proposals, expense accounts, retention and sales call schedules, membership reports, and creating customer correspondence.
• Prioritize attendance at CenterState CEO and community networking events to represent the organization, build relationships, and identify prospective members.
• Keep abreast of membership benefits, activities, programs, services, and events.
• Additional duties within the scope of the position may be required.