Membership Inside Sales Representative

HIT ATHLETIC; Austin (TX); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Facilities access

Commission-based pay

Professional development

Job summary

HIT Athletic in Austin, TX is hiring a Membership Inside Sales Representative to grow the community by selling memberships and services that fit potential members’ needs. The role involves nurturing leads, building relationships, and delivering an exceptional first impression with a base pay plus commission.

Responsibilities include lead management, facility tours, closing sales, and maintaining accurate records in the CRM to meet sales goals. Opportunity for growth within a health-focused team.

Qualifications

• 1–2 years inside sales experience, preferably in fitness/hospitality or customer service.
• Strong verbal and written communication to articulate membership benefits and handle objections.
• Customer-focused attitude with passion for fitness and helping others achieve goals.
• Results-driven, self-motivated, capable of meeting/exceeding sales targets.
• Proficient with CRM software and digital tools for tracking and reporting.

Responsibilities

• Respond promptly to inbound leads and follow up on marketing-generated leads.
• Tour facility, demonstrate value, and close memberships and personal training packages.
• Build and maintain relationships to foster long-term loyalty and retention.
• Stay informed about membership options, class schedules, and services.
• Document all sales activities in ZOHO CRM, track progress and report results.
• Collaborate with fitness and operations teams to ensure smooth onboarding.

Skills

Inside sales

CRM proficiency

Communication skills

Lead nurturing

Relationship building

Tech-savvy

Tools

Zoho CRM

MindBody

Job description

HIT Athletic is a premier fitness facility in Austin, Texas, known for its top-notch trainers, innovative programming, and state-of-the-art amenities. We are committed to helping our members achieve their fitness goals while creating a welcoming and dynamic community.

Job Overview

As a Membership Inside Sales Representative, you will play a critical role in growing HIT Athletic's community by selling memberships and services that fit each potential member's needs. This position involves nurturing leads, building relationships, and delivering an exceptional experience from the first interaction. The role includes a competitive base pay with a commission structure to reward high performance.

Key Responsibilities

• Lead Management: Respond promptly to inbound leads, follow up on leads generated from marketing campaigns, and conduct proactive outreach to potential members.
• Sales: Conduct tours of the facility, demonstrate value propositions, and close sales of new memberships and personal training packages.
• Customer Relationship Building: Build and maintain strong relationships with prospective and existing members to foster long-term loyalty and member retention.
• Product Knowledge: Stay informed about HIT Athletic's membership options, class schedules, training programs, and services.
• Reporting and Tracking: Accurately document all sales activities in ZOHO CRM system, track progress against sales goals, and report results to management.
• Team Collaboration: Work closely with the fitness and operations teams to ensure a smooth member onboarding experience and contribute to the welcoming atmosphere of HIT Athletic.

Qualifications

• Sales Experience: Minimum of 1-2 years in an inside sales role, preferably within the fitness, hospitality, or customer service industries.
• Communication Skills: Strong verbal and written communication skills, with the ability to clearly convey the benefits of membership and address any objections.
• Customer-Focused Attitude: Exceptional customer service skills with a passion for fitness and helping others achieve their goals.
• Results-Driven: Self-motivated with a proven ability to meet or exceed sales targets in a competitive environment.
• Tech Savvy: Comfortable using CRM software, booking systems like MindBody, and other digital tools for tracking and reporting.
• Competitive pay with an uncapped commission structure.
• Access to HIT Athletic facilities and classes.
• Ongoing professional development and training.
• Opportunity to be part of a supportive, health-focused team environment.