Membership & Guest Services Coordinator (8379)

Paycom - ATS; Augusta (GA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Paid Time Off

Health/Vision/Dental Insurance

Paid Life Insurance

403B Savings Plan

Job summary

Paycom - ATS in Augusta, GA 30904 is seeking a Membership Services associate to coordinate memberships, process payments, registrations and tours. You will provide friendly, accurate information and exceptional customer service.

You will use the POS system, enter member data, handle accounts receivable, and maintain files in a fast-paced environment. A high school diploma and computer literacy are required.

Qualifications

• High School Diploma or GED required.
• Computer literacy and ability to learn various database software.
• Attention to detail in computing and mathematics.
• Customer service experience required.

Responsibilities

• Provides accurate information regarding membership types, benefits and costs.
• Assist Customers in choosing a membership or programs that best fits his or her needs.
• Maintains progressive knowledge of all programs and facilities.
• Enters and maintains all backend information into current software with accuracy to include member financial data and fact check of front desk entries.
• Coordinate and is responsible for all membership reporting into current software including accounts receivable and default payments.
• Updates and maintains electronic and hard-copy files for members and Day Pass Customers.
• Assist in resolving customer service issues.

Skills

Customer service

Attention to detail

Computer literacy

Database software familiarity

Education

High School Diploma or GED

Tools

POS software

Job description

Job Details: Job Location: GA-AUK Augusta Kroc - AUGUSTA, GA 30904, Position Type: Full Time Regular, Salary Range: $15.50, Job Category: Recreation, This position is responsible for:

Coordinate memberships to include selling, verifying cancelations, payments, program registrations, and class entries. Assist with point-of-sale software system and training as well as providing facility information and tours. Provides exceptional customer service experience.

Key Responsibilities:

• Provides accurate information regarding membership types, benefits and costs.
• Assist Customers in choosing a membership or programs that best fits his or her needs.
• Maintains progressive knowledge of all programs and facilities.
• Enters and maintains all backend information into current software with accuracy to include member financial data and fact check of front desk entries.
• Coordinate and is responsible for all membership reporting into current software including accounts receivable and default payments.
• Updates and maintains electronic and hard-copy files for members and Day Pass Customers.
• Assist in resolving customer service issues.

Physical Requirements and Working Conditions:

Work is performed in a fast-paced environment that includes frequent phone and in person contact with people from diverse backgrounds that may express frustrations with policies and procedures. Ability to stand and walk for long periods of time. Ability to lift and carry up to 50lbs.

Employee Benefits:

• Paid Time Off
• Health/Vision/Dental Insurance
• Paid Life Insurance
• 403B Savings Plan

WHAT WE ARE LOOKING FOR IN YOU: Education and Experience:

• High School Diploma or GED
• Computer literacy including the ability to learn a variety of database software.
• Attention to detail-computing/mathematics skills.
• Customer Service Experience.

Equal Opportunity Employer: Veterans | Disabled