Full-Time Front Desk Associate (8376)

Paycom - ATS; Norfolk (VA); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Full Health Benefits package

Paid Time Off

Membership Discounts

Job summary

The Salvation Army Kroc Community Center in Norfolk, VA is hiring a Front Desk Associate to drive membership enrollments, greet visitors, and promote center programs. You will handle membership records and payments via the POS system, and deliver exceptional customer service to both members and non-members.

Ideal candidates have an Associate degree in business/public relations/communications and 1–3 years of experience, with a valid state driver’s license.

Qualifications

• Associate degree in business/public relations/communications.
• 1–3 years experience or equivalent.
• Valid State Driver's License.

Responsibilities

• Conduct membership enrollments and tours, promoting Kroc Center memberships.
• Process memberships, payments, address changes, and program interests in POS.
• Provide courteous customer service and handle inquiries and complaints.
• Maintain current information on programs, events, and drives; assist with events.
• Maintain proficiency with membership software and report monthly data.

Skills

Customer service

Membership sales

Communication

POS system use

Education

Associate degree in Business/Public Relations/Communications

Job description

Job Details:

Job Location: PMC-Hampton Roads AC Kroc Community Center - NORFOLK, VA 23502

Position Type: Full Time Regular

Salary Range: $13.00 - $14.00 Hourly

Job Category: Recreation

Schedule/Hours: Varies; Sunday through Saturday, between 6:00 a.m. and 9:00 p.m.

This position is responsible for:

Under the general direction of the Lead Front Desk Associate, the Front Desk Associate conducts membership sales, provides an exceptional customer service experience, and promotes Kroc Center memberships and programs to members and non-members in the community. This position answers the telephone courteously and directs calls appropriately; greets members, visitors, and clients; and provides general information about The Salvation Army's operations and services.

Key Responsibilities:

• Provides a pleasant Front Desk experience by conducting membership enrollments, facility tours, and membership orientations; develops positive relationships with members and visitors and represents The Salvation Army in a professional manner.
• Executes membership and guest sales and accurately processes membership records, payments, address changes, program interests, and facility use through the POS system.
• Provides quality customer service and responds to inquiries, requests for information, complaints, and guest concerns accurately, promptly, and professionally while maintaining confidentiality.
• Maintains current information on Kroc Center programs, classes, and events and assists with membership drives, volunteer orientations, special events, annual conferences, and seasonal programs.
• Maintains proficiency with membership software; follows Welcome Desk, Membership, and safety policies and procedures; and collects, reviews, and reports monthly statistical data accurately and completely.

Physical Requirements and Working Conditions:

• Ability to meet attendance requirements and to read, write, and communicate the English language.
• Ability to speak before large groups in person.
• Duties are usually performed seated; sitting may be relieved by brief or occasional periods of standing or walking.
• Work is performed in a normal office environment with little or no physical discomfort associated with changes in weather, noise, dust, dirt, and similar conditions.

Employee Benefits:

• Full Health Benefits package
• Paid Time Off
• Membership Discounts

WHAT WE ARE LOOKING FOR IN YOU :

• Associate degree from an accredited college or university in Business, Public Relations, Communications, or a related field; AND
• One to three years of experience; OR
• Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Licenses and Certifications:

• Valid State Driver's License

Equal Opportunity Employer: Veterans | Disabled