Membership & Guest Services Coordinator

Paycom - ATS; Augusta (GA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Paid Time Off

Health/Vision/Dental Insurance

Paid Life Insurance

403B Savings Plan

Job summary

Position available in the Augusta, GA area, handling memberships, program registrations, and class entries. You’ll support the front desk with a POS system, tour prospective members, and deliver exceptional customer service. The role requires accuracy in data entry and a welcoming, solution-oriented approach to inquiries.

Daily tasks include updating member records, processing payments, and generating reports while maintaining a friendly and efficient environment for all guests and members.

Qualifications

• High School Diploma or GED required.
• Proven customer service experience preferred.
• Familiarity with point-of-sale and membership systems helpful.

Responsibilities

• Coordinate memberships, including selling, verifications, and registrations.
• Assist with POS software and provide basic training.
• Provide facility information and tours to visitors and members.
• Maintain accurate member data and reports in the software system.
• Resolve customer inquiries and issues promptly.

Skills

Customer service

Sales

Membership enrollment

Cash handling

Education

High School Diploma or GED

Tools

Point-of-sale system

Job description

This position is responsible for:Coordinate memberships to include selling, verifying cancelations, payments, program registrations, and class entries. Assist with point-of-sale software system and training as well as providing facility information and tours. Provides exceptional customer service experience.Key Responsibilities:Provides accurate information regarding membership types, benefits and costs.Assist Customers in choosing a membership or programs that best fits his or her needs.Maintains progressive knowledge of all programs and facilities.Enters and maintains all backend information into current software with accuracy to include member financial data and fact check of front desk entries.Coordinate and is responsible for all membership reporting into current software including accounts receivable and default payments.Updates and maintains electronic and hard-copy files for members and Day Pass Customers.Assist in resolving customer service issues.Physical Requirements and Working Conditions:Work is performed in a fast-paced environment that includes frequent phone and in person contact with people from diverse backgrounds that may express frustrations with policies and procedures. Ability to stand and walk for long periods of time. Ability to lift and carry up to 50lbs.Employee Benefits:Paid Time OffHealth/Vision/Dental InsurancePaid Life Insurance403B Savings PlanEducation and Experience:High School Diploma or GEDComputer literacy including the ability to learn a variety of database software.Attention to detail-computing/mathematics skills.Customer Service Experience.Equal Opportunity Employer: Veterans | Disabled