Customer Service Associate

LakePoint; Augusta (KS); On-site; USD 20,664,000 - 26,174,000; Part time

Job summary

LakePoint in Augusta, KS is hiring a Part-time Customer Service Associate. The role greets visitors, handles calls, assists with administrative tasks, and provides clerical support for residents and staff. You will support payroll data entry and serve as a backup for building administration. This position requires strong communication and detail orientation.

Qualifications

• Prior experience in receptionist, host/hostess, or administrative role preferred.
• Ability to interact tactfully with residents, families, staff, and the public
• Strong communication and interpersonal skills
• Ability to work both independently and as part of a team
• Excellent attention to detail and organizational skills
• Ability to follow written and oral instructions.

Responsibilities

• Greet all visitors, residents, agencies, and associates warmly and courteously
• Answer and direct incoming calls; take and deliver messages as needed
• Prepare and mail newsletters and introductory materials
• Perform general administrative tasks: typing, faxing, copying, filing, accepting packages, and preparing mailings.
• Perform other duties as assigned by the Executive Director/Administrator.

Skills

Excellent communication

Interpersonal skills

Customer service

Organization

Phone etiquette

Job description

Customer Service Associate

Location: Augusta, KS 67010
Schedule: Part-Time every other weekend (8a-5p)
Contact: Human Resources – [phone]

Job Summary

The Customer Service Associate plays a key role in the daily operations of the facility by greeting visitors, answering phone calls, assisting with administrative tasks, and supporting both residents and staff. This position also provides clerical support, assists with payroll data entry, and serves as a backup for building administration.

Key Responsibilities

• Greet all visitors, residents, agencies, and associates warmly and courteously


• Answer and direct incoming calls; take and deliver messages as needed


• Prepare and mail newsletters and introductory materials


• Perform general administrative tasks: typing, faxing, copying, filing, accepting packages, and preparing mailings.


• Perform other duties as assigned by the Executive Director/Administrator.

Qualifications

• Prior experience in a receptionist, host/hostess, or administrative role preferred.


• Ability to interact tactfully with residents, families, staff, and the public


• Strong communication and interpersonal skills


• Ability to work both independently and as part of a team


• Excellent attention to detail and organizational skills


• Ability to follow written and oral instructions.

Why Join Us?

• Supportive and collaborative team environment


• Opportunity to make a meaningful impact in residents’ lives


• Apply todayif you are passionate about providing exceptional care and want to be part of a dedicated healthcare team.