Membership Growth Specialist

BJ's Wholesale Club, Inc.; Summerville (SC); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Weekly Pay

Free BJ’s Membership

Paid time off

Health benefits

401(k) match

Employee Stock Purchase Plan

Job summary

BJ’s Wholesale Club, Inc. is seeking a motivated team member in Summerville, SC to execute acquisition, renewals, and cross-sell BJ’s Loyality Programs while handling merchandise returns and general customer service inquiries.

The role focuses on delivering excellent member service, meeting membership targets, and upholding club policies with speed and reliability in a fast-paced retail environment.

Qualifications

• Prior front line/customer service or previous sales experience preferred.

Responsibilities

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies.
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
• Escalates issues to PIC and MOD when necessary.

Skills

Customer service

Sales

Goal achievement

Math skills

Tools

POS systems

Computer proficiency

Job description

BJ’s Wholesale Club, Inc. is seeking a motivated team member in Summerville, SC to execute acquisition, renewals, and cross-sell BJ’s Loyality Programs while handling merchandise returns and general customer service inquiries.

The role focuses on delivering excellent member service, meeting membership targets, and upholding club policies with speed and reliability in a fast-paced retail environment.