Membership Growth Specialist

Crunch Fitness, Primetime Fitness LLC; New Jersey; On-site; USD 21,000 - 34,000; Full time

Job summary

Crunch Fitness, Primetime Fitness LLC is seeking a Membership Advisor to enroll new members and upgrade existing memberships. You will follow the Crunch Sales Script, perform needs analyses, and convert inquiries into club visits and memberships.

The role emphasizes tours, trial memberships, and proactive outreach to meet daily, weekly, and monthly sales goals while delivering excellent member service onsite.

Qualifications

• Performs needs analysis to determine member desires, wants and needs.
• Generates a minimum of 5 contacts per inactive hour via phone, email, text, or social media.
• Delivers club facility information and programs to match member desires.
• Converts inquiries into club visits and tours with trial memberships.
• Upgrades memberships and packages to higher value options.

Responsibilities

• Follow the Crunch Sales Script to enroll new members.
• Upgrade current members and activate new members.
• Call and set up sales appointments with prospective members.
• Give tours and trial memberships, demonstrate equipment and facilities.
• Follow-up on prospects to invite and inspire visits and enrollment.
• Enter all membership paperwork accurately and meet sales goals.
• Manage desk duties and assist in supervising Member Service Reps.

Skills

Needs analysis

Appointment setting

Member tours

Upselling & upgrades

Phone & in-person sales

Customer service

Job description

Crunch Fitness, Primetime Fitness LLC is seeking a Membership Advisor to enroll new members and upgrade existing memberships. You will follow the Crunch Sales Script, perform needs analyses, and convert inquiries into club visits and memberships.

The role emphasizes tours, trial memberships, and proactive outreach to meet daily, weekly, and monthly sales goals while delivering excellent member service onsite.