Membership Growth & Enrollment Specialist

Crunch Fitness, Primetime Fitness LLC; East Windsor Township (NJ); On-site; USD 21,000 - 28,000; Full time

Job summary

Crunch Fitness, a Primetime Fitness LLC brand, is seeking a Membership Advisor to drive enrollment, upgrade memberships, and schedule appointments with prospective members. The role requires greeting members, tours, and promoting club facilities and services to meet daily sales goals.

The position emphasizes following the Crunch Sales Script, converting inquiries to visits, and actively participating in club events and member engagement while maintaining high customer service standards.

Responsibilities

• Upgrade current members
• Activate new members
• Call and set up sales appointments with prospective members
• Meets daily, weekly and monthly membership goals as set by management
• Gives tours and trial memberships to prospective members and demonstrates equipment
• Identify opportunities to promote higher level memberships and programming
• Follow the three steps of service and greet members and guests by name
• Handle member check-ins and facilitate requests or pass to a manager on duty
• Promote club facilities, programs and services to members and guests
• Follow up with prospects to invite and inspire visits and enrollment
• Schedule and manage member services such as tanning and other offerings
• Answer phones in a courteous, professional manner
• Master the CMS system and maintain an organized work area
• Comply with company policies and procedures in Employee Handbook
• Take initiative to learn opening and closing duties and ensure a positive member experience

Job description

Crunch Fitness, a Primetime Fitness LLC brand, is seeking a Membership Advisor to drive enrollment, upgrade memberships, and schedule appointments with prospective members. The role requires greeting members, tours, and promoting club facilities and services to meet daily sales goals.

The position emphasizes following the Crunch Sales Script, converting inquiries to visits, and actively participating in club events and member engagement while maintaining high customer service standards.