Gym Membership Sales & Service Specialist

Crunch Fitness - Fit Fusion LLC; Fort Walton Beach (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Commission

Employee discounts

Flexible schedule

Free uniforms

Advancement opportunities

Training & development

Wellness resources

Job summary

Crunch Fitness is opening a brand-new club in the community, and we are seeking a passionate Member Services Representative to join the opening team. You’ll engage with local businesses and events, connect prospects with Crunch offerings, and help grow founding memberships.

After opening, you’ll support member sales, service, and daily club operations while ensuring guest-ready service and a welcoming environment for all members.

Qualifications

• Must be at least 18 years old.
• Sales or customer service experience preferred.
• Comfortable approaching new people, visiting local businesses, and conducting tours.
• Strong communication skills and the ability to build rapport with a wide range of people.
• CPR/AED certification required within 30 days of hire.

Responsibilities

• Lead presale outreach via local business visits and community events.
• Engage prospects, build relationships, and drive founding memberships.
• Explain membership options, amenities, and presale offers accurately.
• Capture lead information, follow up with prospects, address objections, and convert to enrollments.
• Meet lead generation and sales goals; participate in GM-led training and coaching.
• Process membership agreements and payments accurately, maintain organized presale workspace.
• Post-opening, welcome and check in members, conduct tours, sell memberships, and support daily club operations.
• Promote memberships upgrades and retail products; connect members with services.

Skills

Sales experience

Customer service

Communication skills

People-facing selling

Basic computer skills

Coaching/advising

Job description

Crunch Fitness is opening a brand-new club in the community, and we are seeking a passionate Member Services Representative to join the opening team. You’ll engage with local businesses and events, connect prospects with Crunch offerings, and help grow founding memberships.

After opening, you’ll support member sales, service, and daily club operations while ensuring guest-ready service and a welcoming environment for all members.