Membership Growth Specialist

North Central Massachusetts Chamber of Commerce; Fitchburg (MA); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Mileage reimbursement

Annual retention bonus

Job summary

The North Central Massachusetts Chamber of Commerce is seeking a Membership Development Coordinator to identify, engage, and enroll new member businesses across North Central Massachusetts. You will help owners understand how membership can help them get noticed, get connected, and grow.

Working within the Marketing & Membership team, you will manage the new member pipeline from first contact through onboarding, and handle follow-up on overdue accounts.

Qualifications

• 1–2 years of experience in sales, customer service, hospitality, retail, or similar people-facing role (internships count)
• Self-starter comfortable making calls, visiting businesses, and starting conversations with new contacts
• Systems-minded sales approach using a pipeline, CRM, and calendar tools to plan outreach and track progress
• Resilience after hearing no and persistence to follow up professionally
• Strong organization and reliable follow-through on commitments and next steps
• Excellent written and verbal communication skills with the ability to listen and convey value
• Proficiency in Microsoft Office
• Valid driver’s license and reliable transportation for local travel

Responsibilities

• Proactively generate new business by identifying and researching prospective members through calls, emails, walk-ins, referrals, networking events, and community sources
• Plan and maintain a consistent, strategic prospecting routine targeting priority industries, communities, and business types
• Secure meetings between qualified prospects and the President & CEO or Marketing & Membership Manager
• Respond promptly to inbound leads, moving qualified leads into the pipeline
• Qualify and prioritize prospects using the Chamber’s criteria, focusing on businesses most likely to benefit and stay engaged
• Cultivate referral sources including current members, Ambassadors Committee, board members, and community partners
• Maintain an organized pipeline with up-to-date prospect records, activity, and next steps in the CRM
• Schedule and manage prospect meetings, follow-ups, and reminders using the Chamber’s calendar tools
• Nurture prospects not yet ready to join through value-focused follow-up

Skills

Sales experience

Prospecting

CRM use

Communication

Organization

Time management

Education

Associate’s or bachelor’s degree in business, marketing, communications, or related field

Tools

CRM software

Microsoft Office

Job description

The North Central Massachusetts Chamber of Commerce is seeking a Membership Development Coordinator to identify, engage, and enroll new member businesses across North Central Massachusetts. You will help owners understand how membership can help them get noticed, get connected, and grow.

Working within the Marketing & Membership team, you will manage the new member pipeline from first contact through onboarding, and handle follow-up on overdue accounts.