Entry-Level Marketing & Communications Coordinator

North Central Massachusetts Chamber of Commerce; Fitchburg (MA); On-site; USD 40,000 - 50,000; Full time

Job summary

North Central Massachusetts Chamber of Commerce is seeking a Marketing & Communications Coordinator to tell the region’s story across the Chamber and Visit North Central Massachusetts. You will manage day-to-day production, maintain branding, and keep channels current through content creation, website updates, and email communications.

The role offers entry-level potential, opportunities to gain experience across the full marketing mix, and collaboration with a small, values-driven team focused

Qualifications

• Degree in marketing, communications, journalism, graphic design, or related field, or equivalent experience
• Strong writing and editing skills with an eye for detail
• Experience with a content management system (WordPress) and email marketing platforms (Constant Contact)
• Working knowledge of major social media platforms and what performs on each
• Experience with Canva or similar design tools
• Ability to manage multiple projects and deadlines at once
• Proficiency in Microsoft Office
• Demonstrated alignment with the Chamber’s core values (Integrity, Excellence, Focus, Catalytic Leadership, Inclusion, and Innovation) and commitment to the mission

Responsibilities

• Create, schedule, and post content across Chamber and Visit North Central Massachusetts social media channels, following the Chamber’s brand and social media voice guidelines
• Capture photos and short-form video at Chamber events, member businesses, and around the region
• Promote member businesses, member news, and Chamber events and programs
• Help maintain the marketing content calendar across channels
• Monitor channels and respond to or route comments and messages as appropriate
• Update and maintain content on northcentralmass.com and visitnorthcentral.com, including events, news, member information, and visitor content
• Write, build, and send email newsletters and member announcements
• Place member advertisements and other benefit-related content on Chamber digital channels in coordination with the Member Services Coordinator
• Help keep website content accurate, current, and accessible
• Design graphics for social media, email, web, event promotion, and print using Chamber brand standards
• Support print and digital publications, including the quarterly Chamber Report and visitor guides
• Design promotional materials and assist with member advertisements as directed
• Help maintain the Chamber’s photo library and brand assets
• Track campaign performance and prepare basic analytics reports for the Marketing & Membership Manager
• Help coordinate with outside vendors, printers, partners, and media
• Support membership recruitment and retention campaigns in coordination with the Membership Development Coordinator and Member Services Coordinator
• Help promote Events & Programs offerings, with requests prioritized through the Marketing & Membership Manager
• Assist the Member Services Coordinator with member-facing content, such as welcome posts, member spotlights, and member ads
• Complete other marketing projects as assigned by the Marketing & Membership Manager
• This role works within a team-based system and supports communications across the organization. Primary working relationships include the Marketing & Membership Manager, Membership Development Coordinator, Member Services Coordinator, Events & Programs, Public Affairs, and Visit North Central Massachusetts partners

Skills

Writing

Editing

WordPress CMS

Email Marketing

Social Media

Canva

Project Management

Microsoft Office

Education

Degree in marketing, communications, journalism, graphic design, or related field

Tools

Adobe Creative Cloud

Google Analytics

Meta Business Suite

Job description

North Central Massachusetts Chamber of Commerce is seeking a Marketing & Communications Coordinator to tell the region’s story across the Chamber and Visit North Central Massachusetts. You will manage day-to-day production, maintain branding, and keep channels current through content creation, website updates, and email communications.

The role offers entry-level potential, opportunities to gain experience across the full marketing mix, and collaboration with a small, values-driven team focused