Membership Growth & Service Manager – Wellness Center

Exos Partners, LLC; New York (NY); On-site; USD 57,308,000 - 85,962,000; Full time

Benefits offered by this job

Health insurance

Life and disability benefits

401(k) plan

Paid time off

Job summary

Exos Partners, LLC in New York, NY seeks a dynamic Membership Services Manager to lead the membership team and drive customer satisfaction. You will manage daily operations, guide sales strategies, and build meaningful relationships with prospective and current members in a fast-paced wellness environment.

Requirements include a bachelor’s degree and at least 2 years of sales or membership experience, strong MS Office skills, and excellent communication.

Qualifications

• Bachelor's degree required.
• Minimum of 2 years of sales or membership experience.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint), email, and internet applications.

Responsibilities

• Oversee lead tracking systems and develop sales strategies for outreach and marketing initiatives.
• Respond to inquiries via phone, email, and walk-ins; schedule and conduct facility tours tailored to individual needs.
• Recruit, hire, and train membership sales staff to deliver exceptional service and achieve sales goals.
• Collaborate with the fitness team to ensure a seamless onboarding experience for new members.
• Report membership sales performance to the General Manager and Regional Director.
• Develop and execute corporate and group membership sales strategies.
• Promote club services and programs to drive member engagement and retention.
• Achieve monthly and annual membership sales targets.
• Perform additional duties as assigned to support overall team success.

Skills

Sales experience

Team leadership

Communication skills

Organizational skills

Education

Bachelor's degree in Business or Fitness

Tools

Microsoft Office Suite (Word, Excel, PowerPoint)

Job description

Exos Partners, LLC in New York, NY seeks a dynamic Membership Services Manager to lead the membership team and drive customer satisfaction. You will manage daily operations, guide sales strategies, and build meaningful relationships with prospective and current members in a fast-paced wellness environment.

Requirements include a bachelor’s degree and at least 2 years of sales or membership experience, strong MS Office skills, and excellent communication.