Membership Growth & Experience Manager

21 - EXOS Community Services, LLC; New York (NY); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Life and disability insurance

401(k) plan

Paid time off

Part-time benefits

Job summary

EXOS Community Services, LLC in New York, NY seeks a dynamic Member Services Manager to lead the membership services team and drive outstanding customer satisfaction. You will manage daily operations, oversee sales initiatives, and build strong relationships with prospective and current members.

You will recruit, train, and supervise membership sales staff, coordinate onboarding with the fitness team, and report performance to leadership.

Qualifications

• Bachelor’s degree in Business, Fitness, or a related field required.
• Minimum of 2 years of sales or membership experience with a proven track record of meeting or exceeding goals.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), email, and internet applications.
• CPR/AED and First Aid required only when working as a Manager on Duty.
• Strong organizational skills and ability to manage multiple priorities.
• Exceptional communication and interpersonal skills, with a professional and approachable demeanor.

Responsibilities

• Oversee lead tracking systems and develop sales strategies for outreach and marketing initiatives.
• Respond to inquiries via phone, email, and walk-ins; schedule and conduct facility tours tailored to individual needs.
• Recruit, hire, and train membership sales staff to deliver exceptional service and achieve sales goals.
• Collaborate with the fitness team to ensure a seamless onboarding experience for new members.
• Report membership sales performance to the General Manager and Regional Director.
• Develop and execute corporate and group membership sales strategies.
• Promote club services and programs to drive member engagement and retention.
• Achieve monthly and annual membership sales targets.
• Perform additional duties as assigned to support overall team success.

Skills

Sales experience

Customer service

Communication

Multitasking

Education

Bachelor’s degree in Business, Fitness, or related field

Tools

Microsoft Office Suite

Email

Internet applications

Job description

EXOS Community Services, LLC in New York, NY seeks a dynamic Member Services Manager to lead the membership services team and drive outstanding customer satisfaction. You will manage daily operations, oversee sales initiatives, and build strong relationships with prospective and current members.

You will recruit, train, and supervise membership sales staff, coordinate onboarding with the fitness team, and report performance to leadership.