Membership Growth & Retention Lead

Peaden Air Conditioning, Plumbing & Electrical; Panama City (FL); On-site; USD 80,000 - 110,000; Full time

Job summary

Peaden Air Conditioning, Plumbing & Electrical is seeking a Membership & Customer Retention Manager to drive growth, retention, and recurring revenue across multiple locations. Based in Panama City, FL, this role oversees enrollment, engagement, renewals, and lifecycle optimization, coordinating with leadership, technicians, and support teams.

The ideal candidate will leverage data-driven decision making, process improvement, and CRM tooling to enhance member value, engagement, and branch

Qualifications

• Bachelor's degree preferred.
• Strong analytical, reporting, and problem-solving skills.
• Excellent communication and relationship-building skills.
• Experience with CRM, ERP, membership management, or customer relationship platforms.
• Advanced proficiency in Excel and reporting tools.

Responsibilities

• Develop and execute strategies to achieve annual membership growth goals.
• Identify growth opportunities by branch, department, technician, and customer segment.
• Partner with Operations, Marketing, Call Center, and Branch Leadership to improve membership conversion rates.
• Create branch-specific initiatives that drive membership sales and engagement.
• Monitor membership performance and recommend corrective actions when needed.
• Lead company-wide membership retention initiatives.
• Analyze cancellations and identify root causes.
• Develop customer retention campaigns and win-back strategies.
• Create and maintain cancellation-save procedures and customer communication scripts.
• Identify at-risk members and proactively improve engagement.
• Enrollment and onboarding; Welcome communications; Benefit scheduling; Renewal management; Missed payment recovery; Retention outreach; Reinstatement opportunities.

Skills

Analytical skills

Communication

Relationship-building

Problem-solving

Education

Bachelor's degree preferred

Tools

Excel

CRM platforms

Job description

Peaden Air Conditioning, Plumbing & Electrical is seeking a Membership & Customer Retention Manager to drive growth, retention, and recurring revenue across multiple locations. Based in Panama City, FL, this role oversees enrollment, engagement, renewals, and lifecycle optimization, coordinating with leadership, technicians, and support teams.

The ideal candidate will leverage data-driven decision making, process improvement, and CRM tooling to enhance member value, engagement, and branch