Membership Coordinator — Growth, Service & Retention

TurnPoint Services; Lenexa (KS); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid parental leave

PTO and paid holidays

Life and disability insurance

Training & development programs

Access to Apprenticeship Academy

Job summary

Anthony Plumbing, Heating, Cooling & Electric (Anthony PHCE) in the Kansas City area seeks a Membership Coordinator to oversee daily operations, add new members, and maintain relationships with current members, collaborating with the Controller, Service Manager, and Call Center Manager to support all aspects of the membership program.

This role emphasizes delivering excellent customer service, driving membership recruitment and retention, and ensuring accurate billing and data in ServiceTitan.

Qualifications

• Office experience in customer service, inside sales, or AR.
• Willingness to learn new software tools; ServiceTitan a plus.
• HVAC knowledge is helpful.
• Excellent verbal, written, and electronic communication.
• Team-oriented with strong customer service focus.
• Able to work independently and complete tasks efficiently.
• Strong attention to detail and multitasking ability.
• Proactive in auditing, troubleshooting, and solving problems.

Responsibilities

• Communicate with customers about billing and membership inquiries.
• Develop and manage membership recruitment and retention plans.
• Monitor and correct recurring maintenance service errors related to memberships.
• Review daily memberships sold for accuracy and update information as needed.
• Ensure accuracy in bi-monthly billing processes.
• Gain proficiency in Membership setup within ServiceTitan, including reports.
• Assist Customer Service Representatives with accurate customer lists for scheduling.

Skills

Customer service

Administrative

Multi-tasking

Detail-oriented

Communication skills

Tools

ServiceTitan

Job description

Anthony Plumbing, Heating, Cooling & Electric (Anthony PHCE) in the Kansas City area seeks a Membership Coordinator to oversee daily operations, add new members, and maintain relationships with current members, collaborating with the Controller, Service Manager, and Call Center Manager to support all aspects of the membership program.

This role emphasizes delivering excellent customer service, driving membership recruitment and retention, and ensuring accurate billing and data in ServiceTitan.