Membership Growth & Guest Experience Lead

The Little Gym International; Seattle (WA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Complimentary Membership for your Team

Sick Time Off

Enrollment Milestone Bonuses

Performance-based Commission

Competitive Hourly Base Pay

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

401(k)

Free uniforms

Dental insurance

Employee discounts

Training & development

Job summary

The Little Gym International in Seattle seeks a Head of Sales & Hospitality to drive enrollment and deliver a five-star welcome to families. You will manage the inquiry-to-enrollment journey, lead a warm front desk experience, and coordinate with coaches to ensure seamless class experiences.

We value a sales mindset blended with hospitality, a warm demeanor, and a track record of hitting enrollment targets. Weekend/evening availability is required and growth within the role is encouraged.

Qualifications

• 1+ years in sales, member services, or hospitality with a track record of hitting enrollment or revenue targets.
• Exceptional interpersonal and communication skills with warmth around children and families.
• Comfortable with CRM tools, data entry, and reporting (Salesforce a plus); strong follow-through and self-motivation.

Responsibilities

• Own the full inquiry-to-enrollment pipeline — phone, email, social, walk-in, and referral leads.
• Conduct facility tours tailored to each family’s needs, goals, and child’s age and stage.
• Schedule, confirm, and follow up on introductory classes to maximize conversion.
• Close enrollments with confidence, enthusiasm, and zero pressure — leading with value.
• Train and coach front desk and part-time staff on hospitality standards and enrollment techniques.
• Report weekly on enrollment pipeline, conversion rates, and member satisfaction.

Skills

Sales

Customer service

Hospitality

Tools

Salesforce

Job description

The Little Gym International in Seattle seeks a Head of Sales & Hospitality to drive enrollment and deliver a five-star welcome to families. You will manage the inquiry-to-enrollment journey, lead a warm front desk experience, and coordinate with coaches to ensure seamless class experiences.

We value a sales mindset blended with hospitality, a warm demeanor, and a track record of hitting enrollment targets. Weekend/evening availability is required and growth within the role is encouraged.