Membership Growth & Experience Leader

Cross Island YMCA; New York (NY); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Retirement benefits

Medical benefits

Paid time off

Free YMCA membership

Job summary

The YMCA of Greater New York is seeking a Member Experience Director for Park Slope Armory YMCA in Brooklyn to lead the Membership department, drive membership growth, and manage budget and operations.

The role requires a 3–5 year supervisory background, a business/marketing degree, strong sales and digital marketing skills, excellent communication, and the ability to work in a fast-paced environment.

Qualifications

• Bachelor’s degree in business administration or related field with focus in sales/marketing.
• 3–5 years in a member/customer service supervisory/management position.

Responsibilities

• Supervise and lead the Membership department.
• Achieve membership unit and revenue targets via follow-ups, tours, and memberships.
• Develop and implement budget; focus on retention and member satisfaction.
• Lead local branch marketing, outreach, and staff development.
• Maintain efficient membership operations with support from the Membership Coordinator.

Skills

Sales & marketing knowledge

Digital marketing & analytics

Interpersonal communication

Written & verbal communication

Customer service mindset

Computer literacy (MS Office, SEM/SEO,

Adaptability in fast-paced environment

Education

Bachelor’s degree in business administration or related field (sales/marketing focus)

3–5 years in member/customer service supervisory/management

Job description

The YMCA of Greater New York is seeking a Member Experience Director for Park Slope Armory YMCA in Brooklyn to lead the Membership department, drive membership growth, and manage budget and operations.

The role requires a 3–5 year supervisory background, a business/marketing degree, strong sales and digital marketing skills, excellent communication, and the ability to work in a fast-paced environment.