Member Experience Director (Park Slope Armory YMCA)

YMCA of the USA; New York (NY); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

retirement benefits

medical benefits

paid time off

free YMCA membership

Job summary

The YMCA of Greater New York is seeking a Membership Experience Director at the Park Slope Armory YMCA. The role leads the Membership department, drives member acquisition and revenue, and oversees budgeting, retention, and branch marketing initiatives.

The position requires a bachelor’s degree in business administration or related field, 3–5 years of supervisory experience in membership services, and strong communication and digital marketing skills.

Qualifications

• Bachelor’s Degree in business administration or related field; focus in sales/marketing or equivalent experience.
• Three to five years in a member/customer service supervisory/management position.
• Excellent interpersonal, written and oral communication skills.
• Knowledge of digital marketing and analytics.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide supervision and leadership to the Membership department.
• Achieve membership unit and revenue targets by following up with prospects, tours, and memberships.
• Oversee budget development and implementation, retention, and member satisfaction.
• Coordinate branch marketing, outreach, and relationship building.
• Develop quality assurance systems and strategic planning; staff development.

Education

Bachelor’s Degree in business administration or related field

Tools

Microsoft Office

SEM/SEO

Social media outreach

Job description

$70,000 Annually

The YMCA of Greater New York is here for all New Yorkers — to empower youth, improve health, and strengthen community. Founded in 1852, today the Y serves a diverse population of more than half a million New Yorkers who learn, grow, and thrive through programs and services at our 24 branches. Community is the cornerstone of the Y. Together, we connect active, engaged New Yorkers to build stronger communities.

To help fulfill our mission, we cultivate a culture of learning, leading, and collaboration to enhance community impact. Through our talented staff and “LEAP” career framework (Leadership, Empowerment, Accountability, Personal Growth), we are committed to a people-first approach that fosters trust, inclusion, growth, and development for all.

The Park Slope Armory YMCA is seeking a Membership Experience Director who will provide supervision and leadership to the Membership department. Responsibilities include achieving membership unit and revenue targets by personally following up with prospects, giving tours, and selling memberships in accordance with the Y’s systems. The Member Experience Director will also be responsible for budget development and implementation, retention, member satisfaction, local branch marketing, external outreach, relationship building, creating quality assurance systems, strategic planning, and staff development. They will be responsible for an efficient internal and external membership operation, with the support of the Membership Coordinator, if applicable.

Benefits

• retirement benefits
• medical benefits
• paid time off
• free YMCA membership

Benefit eligibility is determined by an individual’s employment status (i.e., full-time or part-time), tenure, and/or the number of hours scheduled to work.

Requirements

• Bachelor’s Degree in business administration or a related field, with a focus in sales and marketing, or equivalent work experience required.
• Three (3) - five (5) years in a member/customer service supervisory/management position required.
• Must be at least 21 years of age.
• Knowledge of sales, new member acquisition, prospecting, and conversions.
• Knowledge of digital marketing and analytics.
• Personal commitment to service and hospitality.
• Excellent interpersonal skills.
• Excellent written and oral communication skills.
• Computer literate. Working Knowledge of Microsoft Office, SEM/SEO, and social media outreach.
• Ability to work in a fast-paced environment.