Membership Growth & Experience Director

YMCA of Greater New York; New York (NY); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

retirement benefits

medical benefits

paid time off

free YMCA membership

and more!

Job summary

The YMCA of Greater New York is seeking a Membership Experience Director for the Park Slope Armory YMCA to lead the Membership department and drive membership growth and revenue.

You will oversee budgeting, staff development, and local marketing initiatives, while ensuring high member satisfaction and strong community engagement. This role emphasizes leadership, coaching, and strategic planning in a fast-paced nonprofit environment.

Qualifications

• Bachelor’s degree in business administration or related field with sales/marketing focus or equivalent experience.
• 3–5 years in a member/customer service supervisory/management role.
• Must be at least 21 years old.
• Knowledge of sales, new member acquisition, prospecting and conversions.
• Knowledge of digital marketing and analytics.
• Excellent interpersonal and written/oral communication skills.
• Computer literate with MS Office, SEM/SEO and social media outreach.

Responsibilities

• Monitor progress toward branch goals (units, revenue, collections) using dashboards.
• Follow up with prospects, give tours, and process memberships in AS400.
• Coach staff and ensure quality member interactions.
• Handle membership inquiries by phone and in person.
• Lead local marketing strategies and outreach to grow membership.
• Attend cabinet meetings and coordinate with leadership on budgeting and plans.

Skills

Sales & marketing

Digital marketing

Interpersonal skills

Communication

Leadership

Customer service

Education

Bachelor’s degree in business administration

Tools

Microsoft Office

SEM/SEO

Social media

Job description

The YMCA of Greater New York is seeking a Membership Experience Director for the Park Slope Armory YMCA to lead the Membership department and drive membership growth and revenue.

You will oversee budgeting, staff development, and local marketing initiatives, while ensuring high member satisfaction and strong community engagement. This role emphasizes leadership, coaching, and strategic planning in a fast-paced nonprofit environment.