Membership Experience Director - Growth & Community Impact

YMCA of the USA; New York (NY); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

retirement benefits

medical benefits

paid time off

free YMCA membership

Job summary

The YMCA of Greater New York is seeking a Membership Experience Director at the Park Slope Armory YMCA. The role leads the Membership department, drives member acquisition and revenue, and oversees budgeting, retention, and branch marketing initiatives.

The position requires a bachelor’s degree in business administration or related field, 3–5 years of supervisory experience in membership services, and strong communication and digital marketing skills.

Qualifications

• Bachelor’s Degree in business administration or related field; focus in sales/marketing or equivalent experience.
• Three to five years in a member/customer service supervisory/management position.
• Excellent interpersonal, written and oral communication skills.
• Knowledge of digital marketing and analytics.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide supervision and leadership to the Membership department.
• Achieve membership unit and revenue targets by following up with prospects, tours, and memberships.
• Oversee budget development and implementation, retention, and member satisfaction.
• Coordinate branch marketing, outreach, and relationship building.
• Develop quality assurance systems and strategic planning; staff development.

Education

Bachelor’s Degree in business administration or related field

Tools

Microsoft Office

SEM/SEO

Social media outreach

Job description

The YMCA of Greater New York is seeking a Membership Experience Director at the Park Slope Armory YMCA. The role leads the Membership department, drives member acquisition and revenue, and oversees budgeting, retention, and branch marketing initiatives.

The position requires a bachelor’s degree in business administration or related field, 3–5 years of supervisory experience in membership services, and strong communication and digital marketing skills.