Membership Experience Leader — Drive Growth & Community

YMCA of Greater New York; New York (NY); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

retirement benefits

medical benefits

paid time off

free YMCA membership

Job summary

YMCA of Greater New York is seeking a Membership Experience Director for the Park Slope Armory YMCA to lead the Membership department and drive growth in memberships and revenue. You will coach staff, conduct tours, process registrations, and oversee retention, outreach, and branch marketing initiatives.

The role requires a strong background in membership sales, customer service supervision, and digital marketing analytics, with a focus on delivering exceptional member experiences in a

Qualifications

• Bachelor’s degree in business administration or related field required.
• 3–5 years in a member/customer service supervisory/management role required.
• Must be at least 21 years old.
• Knowledge of sales, new member acquisition, prospecting, and conversions.
• Knowledge of digital marketing and analytics.
• Excellent interpersonal and communication skills.

Responsibilities

• Monitor branch goals (units, revenue, collections, prospecting, conversions, retention) using data dashboards.
• Set daily goals and follow up with prospects to drive memberships.
• Supervise membership staff and coach performance; handle inquiries by phone and in person.
• Engage in external outreach and local branch marketing; maintain quality assurance systems.
• Participate in budgeting, revenue tracking, and annual planning; collaborate with Leadership and Branch leadership.

Skills

Sales & marketing

Customer service leadership

Communication

Digital marketing analytics

Team supervision

Education

Bachelor’s Degree in business administration or related field

Tools

Tableau

Microsoft Office

SEM/SEO

Job description

YMCA of Greater New York is seeking a Membership Experience Director for the Park Slope Armory YMCA to lead the Membership department and drive growth in memberships and revenue. You will coach staff, conduct tours, process registrations, and oversee retention, outreach, and branch marketing initiatives.

The role requires a strong background in membership sales, customer service supervision, and digital marketing analytics, with a focus on delivering exceptional member experiences in a