Museum Membership Growth & Engagement Manager

The Children's Museum of Indianapolis; Indianapolis (IN); Presencial; USD 75.000 - 95.000; Jornada completa

Descripción de la vacante

The Children’s Museum of Indianapolis seeks a Museum Membership Manager to drive member acquisition, retention, engagement, and revenue growth, partnering across the organization to deliver a market-aligned membership model. You will plan annual membership strategies, manage CRM-driven sales, monitor metrics, and work with Brand Strategy, Advancement, and frontline teams to enhance member experience.

This leadership role requires budgeting, staff coaching, and collaboration to expand

Formación

• Bachelor’s degree in marketing, communications, business, nonprofit management, or a related field or equivalent work experience.
• Five (5) years of professional experience managing budgets, personnel and working in membership sales, marketing, or customer engagement, preferably in a nonprofit, cultural, or museum setting.
• Experience managing, mentoring, and coaching staff or cross-functional teams to achieve membership and revenue goals.
• Strong project management skills, including the ability to plan, execute, and monitor multiple initiatives simultaneously.
• Proficiency with CRM systems, databases, development software, spreadsheets, project management tools, and web applications.
• Strong written, verbal, and presentation skills, with the ability to translate data and insights into actionable strategies.
• Demonstrated ability to work collaboratively across departments, influence stakeholders, and negotiate effectively in a shared-responsibility environment.
• Commitment to continuous learning and improvement in the membership and member/donor environment.
• Comfortable working in a fast-paced, solutions-oriented environment committed to inclusion with changing priorities.

Responsabilidades

• Supports the development and execution of annual membership plans, including strategies for sales growth, retention, and increased member engagement, incorporating market demand, audience needs, and institutional goals to achieve annual metrics.
• Executes CRM-driven sales strategies that support new member acquisition, renewals, retention, growth, and member-to-donor conversion.
• Incorporates a constituent-first perspective in executing membership offerings, benefits, pricing, and member communications.
• Works to achieve annual membership goals. Monitors membership sales, attendance, and conversion metrics.
• Manages the development and execution of membership collateral and sales marketing materials.
• Collaborates with colleagues across exhibits, programs, Advancement, Visitor Services, and operations to align membership initiatives with institutional priorities.
• Leads the planning and execution of member-focused experiences and supports membership acquisition by staffing promotional sales tables.
• Provides regular membership sales training and coaching to Box Office and Call Center teams.
• Develops and maintains strategic partnerships with local family-friendly venues and community organizations.

Conocimientos

CRM proficiency

Budget management

Leadership

Marketing coordination

Educación

Bachelor’s degree in marketing, communications, business, nonprofit management, or related field

Herramientas

CRM systems

Spreadsheets

Project management tools

Descripción del empleo

The Children’s Museum of Indianapolis seeks a Museum Membership Manager to drive member acquisition, retention, engagement, and revenue growth, partnering across the organization to deliver a market-aligned membership model. You will plan annual membership strategies, manage CRM-driven sales, monitor metrics, and work with Brand Strategy, Advancement, and frontline teams to enhance member experience.

This leadership role requires budgeting, staff coaching, and collaboration to expand