Membership Growth & Community Operations Lead

JCC Association of North America; Stamford (CT); On-site; USD 55,000 - 65,000; Full time

Job summary

The JCC Association of North America is seeking a Community Growth & Operations Manager in Stamford, CT. This role is pivotal for driving membership sales and retention while ensuring exceptional service and member engagement. You'll coordinate operations and activities between the JCC HQ and the local community, focusing on seamless integration across departments.

The ideal candidate will have at least 2 years of retail or sales experience, with strong organizational skills and a warm demeanor. Salary range is $55,000 - $65,000, reflecting the importance of this role in fostering community connections.

Qualifications

• 2+ years of retail service or sales experience; consultative sales experience a plus.
• Strong knowledge of Microsoft Office, email, internet, and CRM database systems.
• Highly organized, self-directed, managing multiple timelines across a multi-year process.
• Positive, warm, friendly attitude connecting with diverse populations.

Responsibilities

• Drive membership sales and retention, ensuring a positive customer experience.
• Facilitate coordination with JCC HQ and manage operational logistics.
• Track inquiries from prospective members and cross-sell programs.
• Coordinate the master calendar and keep teams aligned across campuses.
• Maintain up-to-date member information in CRM database.

Skills

Retail service or sales experience

Knowledge of Microsoft Office

CRM database systems

Job description

The JCC Association of North America is seeking a Community Growth & Operations Manager in Stamford, CT. This role is pivotal for driving membership sales and retention while ensuring exceptional service and member engagement. You'll coordinate operations and activities between the JCC HQ and the local community, focusing on seamless integration across departments.

The ideal candidate will have at least 2 years of retail or sales experience, with strong organizational skills and a warm demeanor. Salary range is $55,000 - $65,000, reflecting the importance of this role in fostering community connections.