Community Growth & Operations Manager

JCC Association of North America; Stamford (CT); On-site; USD 55,000 - 65,000; Full time

Job summary

The JCC Association of North America is seeking a Community Growth & Operations Manager in Stamford, CT. This role is pivotal for driving membership sales and retention while ensuring exceptional service and member engagement. You'll coordinate operations and activities between the JCC HQ and the local community, focusing on seamless integration across departments.

The ideal candidate will have at least 2 years of retail or sales experience, with strong organizational skills and a warm demeanor. Salary range is $55,000 - $65,000, reflecting the importance of this role in fostering community connections.

Qualifications

• 2+ years of retail service or sales experience; consultative sales experience a plus.
• Strong knowledge of Microsoft Office, email, internet, and CRM database systems.
• Highly organized, self-directed, managing multiple timelines across a multi-year process.
• Positive, warm, friendly attitude connecting with diverse populations.

Responsibilities

• Drive membership sales and retention, ensuring a positive customer experience.
• Facilitate coordination with JCC HQ and manage operational logistics.
• Track inquiries from prospective members and cross-sell programs.
• Coordinate the master calendar and keep teams aligned across campuses.
• Maintain up-to-date member information in CRM database.

Skills

Retail service or sales experience

Knowledge of Microsoft Office

CRM database systems

Job description

Location and Job Title:

Community Growth & Operations Manager
JCC of Stamford
1035 Newfield Ave
Stamford, CT 06905

Principal Responsibilities:

The Community Growth & Operations Manager is the operational engine and membership ambassador for our multi‑site community. This role is responsible for driving membership sales and retention while delivering exceptional customer service and member experience. Acting as the ultimate integrator, you will keep the professional team (especially the Lead Rabbi) on task, ensure flawless site logistics, and lead our campaign to grow the TBC community from 70 to a vibrant hub of 250+ families.

Reporting Structure & Time Allocation

• Reports to JCC Leadership matrix, functioning as the primary operational partner to the Lead Rabbi.
• Time Split: Approximately 90% dedicated to TBC site operations, membership growth, and administrative coordination, and 10% dedicated to serving as the liaison to JCC HQ.

Key Responsibilities

• Membership Growth: Track inquiries from prospective, new and existing members. Cross‑sell programs and services to members, identifying individual needs and connecting them to appropriate departments and offerings.
• Operational Integration: Serve as the primary liaison to JCC HQ, facilitating seamless coordination with centralized Marketing, Development, and Finance departments to ensure TBC is fully supported without duplicating back‑office efforts.
• Team Coordination: Coordinate the master calendar and keep the professional team aligned across the TBC and JCC campuses. Manage multiple tasks efficiently in a fast‑paced environment.
• Data & Administration: Process all new member applications accurately and maintain up‑to‑date member information in CRM database.
• Customer Experience: Create a positive, welcoming environment that reflects the warm community culture of the JCC. Ensure members maximize their experience by understanding membership benefits and engaging in meaningful conversations.

Minimum Qualifications:

• 2+ years of retail service or sales experience; previous consultative sales experience in a membership‑driven organization a plus.
• Strong knowledge of Microsoft Office, email, internet, and CRM database systems.
• Highly organized, self‑directed, and capable of managing multiple timelines across a multi‑year process.
• Positive, warm, friendly, and personable attitude with ability to connect with diverse populations.

Salary:

$55,000 - $65,000

Agency Information:

The Stamford Jewish Community Center is a cultural, educational and recreational center, offering exceptional programs, classes and special events designed to enrich the mind, body and spirit. While we are driven by the Jewish values of welcoming guests, kindness, respect, and communal responsibility, we warmly welcome people of all ages, faiths, ethnicities and backgrounds.