Membership Growth Advocate

BJ's Wholesale Club; Frankfort (KY); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Weekly pay

Free memberships

Generous PTO

Health benefits

401(k) plan

Employee stock purchase plan

Job summary

BJ’s Wholesale Club is seeking team members to help drive memberships, resolve member inquiries, and provide excellent service. The role emphasizes selling membership products and addressing customer needs while maintaining high service standards in a busy retail environment.

We offer competitive benefits and a commitment to growth. Responsibilities include promoting membership options, handling exchanges, and supporting club policies to ensure a positive member experience.

Qualifications

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement.
• Basic math skills preferred.
• Computer proficiency preferred.

Responsibilities

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ’s membership products to potential new and existing members with high energy and determination
• Drives toward goal achievement, defined by business established benchmarks and results
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
• Follows tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.

Skills

Customer service experience

Sales experience

Basic math skills

Computer proficiency

Job description

BJ’s Wholesale Club is seeking team members to help drive memberships, resolve member inquiries, and provide excellent service. The role emphasizes selling membership products and addressing customer needs while maintaining high service standards in a busy retail environment.

We offer competitive benefits and a commitment to growth. Responsibilities include promoting membership options, handling exchanges, and supporting club policies to ensure a positive member experience.