Membership Sales Pro — Retail Associate

BJ's Wholesale Club, Inc.; Elmwood (CT); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Weekly Pay

Free BJ’s Memberships

Generous Paid Time Off

Health Benefits (medical plans)

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Job summary

BJ’s Wholesale Club is seeking team members for membership sales and customer service roles across our clubs. You will engage with potential and existing members, explain membership options, and support a fast-paced retail environment focused on delivering value.

The role emphasizes high-energy member interactions, problem solving, and adherence to club standards, ensuring a positive shopping experience for all visitors.

Qualifications

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement.
• Basic math skills preferred.
• Computer proficiency preferred.

Responsibilities

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience. Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices. Sells BJ’s membership products to potential new and existing members with high energy and determination.
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
• Follows tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.
• Resolves Member concerns in a courteous and timely manner. Escalates issues to PIC and MOD when necessary. Assists with BOPIC (Buy Online and Pick Up In Club) orders for members.
• Regular, predictable, full attendance is an essential function of this job.

Skills

Frontline service

Sales driven

Basic math

Computer skills

Job description

BJ’s Wholesale Club is seeking team members for membership sales and customer service roles across our clubs. You will engage with potential and existing members, explain membership options, and support a fast-paced retail environment focused on delivering value.

The role emphasizes high-energy member interactions, problem solving, and adherence to club standards, ensuring a positive shopping experience for all visitors.