Membership Experience Specialist

Theuniversityunion; Houston (TX); On-site; USD 14,000 - 19,000; Part time

Job summary

The YMCA of Greater Houston is seeking a part-time Membership Services Associate to provide welcoming, helpful customer service to current and prospective members. You will process applications, enroll and register members for classes, and promote the YMCA’s programs and values.

You will work in person at the Kingwood location, interacting with diverse members and contributing to a positive member experience. CPR/First Aid certifications are required within 30 days of hire.

Qualifications

• Minimum age of 16 years old.
• Certifications required within 30 days of hire: CPR/AED, and First Aid.
• Excellent interpersonal and problem solving skills.
• Ability to connect with people of diverse backgrounds.
• Previous customer service, sales or related experience.
• Basic knowledge of computers.

Responsibilities

• Promotes YMCA five core values in all activities.
• Answers inquiries and provides information on membership and programs.
• Provides prompt and courteous customer service to members and guests.
• Enrolls new members and processes membership applications.
• Registers members and participants in classes and programs.
• Schedules and conducts facility tours for prospective members.
• Sells memberships and supports department procedures.
• Reports suspicious behaviors and policy violations.
• Follows mandated abuse and incident reporting requirements.
• Attends staff meetings and trainings.
• Other duties as assigned.

Skills

Customer service

Sales experience

Interpersonal skills

Problem solving

Basic computer knowledge

Education

CPR/AED certification

First Aid certification

Job description

The YMCA of Greater Houston is seeking a part-time Membership Services Associate to provide welcoming, helpful customer service to current and prospective members. You will process applications, enroll and register members for classes, and promote the YMCA’s programs and values.

You will work in person at the Kingwood location, interacting with diverse members and contributing to a positive member experience. CPR/First Aid certifications are required within 30 days of hire.