Membership Experience Specialist

YMCA of Greater Houston; Houston (TX); On-site; USD 30,000 - 38,000; Full time

Job summary

The YMCA of Greater Houston is seeking a friendly, customer-focused team member to provide information and services to current and prospective members. You will answer inquiries, enroll new members, process applications, and help members connect with programs and one another.

You will represent the YMCA values, deliver courteous service, and support daily operations in the Membership Department. This role requires strong communication and basic computer skills.

Qualifications

• Excellent interpersonal and problem solving skills.
• Ability to connect with people of diverse backgrounds.
• Previous customer service, sales or related experience.
• Basic knowledge of computers.

Responsibilities

• Promotes and incorporates the YMCA five core values into all activities.
• Answers inquiries and provides information on YMCA membership and programs.
• Provides prompt and courteous customer service to members and guests in person and on the phone.
• Builds relationships with members; helps members connect with one another and the YMCA.
• Responds to and resolves members concerns.
• Enrolls new members and processes membership applications.
• Registers members and participants in classes and programs.
• Conducts tours of facility and sells memberships.
• Implements procedures for efficient operation of the Membership Department and ensures compliance with policies.

Skills

Interpersonal skills

Customer service

Problem solving

Computers basic knowledge

Job description

The YMCA of Greater Houston is seeking a friendly, customer-focused team member to provide information and services to current and prospective members. You will answer inquiries, enroll new members, process applications, and help members connect with programs and one another.

You will represent the YMCA values, deliver courteous service, and support daily operations in the Membership Department. This role requires strong communication and basic computer skills.