Membership Services Specialist

Theuniversityunion; Houston (TX); On-site; USD 14,000 - 19,000; Part time

Job summary

The YMCA of Greater Houston is seeking a friendly Part-Time Member Services Associate to provide information and services to current and prospective members. The role emphasizes positive communication and member satisfaction.

You'll promote the YMCA's five core values, handle inquiries, enroll new members, process applications, and support a welcoming, safe, and engaging member experience across the facility and programs.

Qualifications

• Minimum age of 16 years old.
• Certifications required within 30 days of hire: CPR/AED, and First Aid.
• Excellent interpersonal and problem solving skills.
• Ability to connect with people of diverse backgrounds.
• Previous customer service, sales or related experience.
• Basic knowledge of computers.

Responsibilities

• Promotes and incorporates the YMCA five core values into all activities.
• Answers inquiries and provides information on YMCA membership and programs.
• Provides prompt and courteous customer service to current and prospective members and guests in the Y and on the phone, contributing to member retention.
• Builds relationships with members; helps members connect with one another and the YMCA.
• Responds to and resolves members concerns.
• Enrolls new members and processes membership applications.
• Registers members and participants in classes and programs.

Skills

Interpersonal skills

Problem solving

Customer service experience

Education

High school diploma

Tools

Kronos Workforce Ready

Job description

The YMCA of Greater Houston is seeking a friendly Part-Time Member Services Associate to provide information and services to current and prospective members. The role emphasizes positive communication and member satisfaction.

You'll promote the YMCA's five core values, handle inquiries, enroll new members, process applications, and support a welcoming, safe, and engaging member experience across the facility and programs.