Member Experience Specialist

Theuniversityunion; Houston (TX); On-site; USD 17,000 - 22,000; Part time

Job summary

YMCA of Greater Houston is seeking a part-time front desk associate at our Houston facility. You will provide service and information to current and prospective members.

You will greet guests, enroll and register members, answer questions by phone or in person, and help connect members with YMCA programs while upholding our values.

The role requires friendly communication, basic computer skills, and a commitment to safety and community well-being.

Qualifications

• Certifications required within 30 days of hire: CPR/AED, and First Aid.
• Excellent interpersonal and problem solving skills.
• Ability to connect with people of diverse backgrounds.
• Previous customer service, sales or related experience.
• Basic knowledge of computers.

Responsibilities

• Promotes and incorporates the YMCA five core values into all activities.
• Answers inquiries and provides information on YMCA membership and programs.
• Provides prompt and courteous customer service to current and prospective members and guests in the Y and on the phone, contributing to member retention.
• Builds relationships with members; helps members connect with one another and the YMCA.
• Responds to and resolves members concerns.
• Enrolls new members and processes membership applications.
• Registers members and participants in classes and programs.
• Conducts interviews and/or tours of facility responsive to the needs of the prospective members; sells memberships.
• Implements procedures pertinent to the effective and efficient operation of the Membership Department. Ensures compliance with membership policies and procedures.
• Report suspicious and inappropriate behaviors and policy violations.
• Follows mandated abuse and incident reporting requirements.
• Meet timelines and deadlines related to supporting systems and employee compliance. Example includes but are not limited to Kronos Workforce Ready for review and approval of time sheets.
• Attends staff meetings and trainings as required.
• Other duties as assigned.

Skills

Customer service

Interpersonal skills

Communication

Diversity awareness

Sales experience

Computer literacy

Education

CPR/AED & First Aid certifications

Minimum age 16

Job description

YMCA of Greater Houston is seeking a part-time front desk associate at our Houston facility. You will provide service and information to current and prospective members.

You will greet guests, enroll and register members, answer questions by phone or in person, and help connect members with YMCA programs while upholding our values.

The role requires friendly communication, basic computer skills, and a commitment to safety and community well-being.