Membership Experience & Service Specialist

Fitness 19/Vim & Vigor; Campbell (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

A fitness center in California seeks a dedicated team member to enhance customer experiences and assist with memberships. This role involves connecting with patrons through CRM, conducting gym tours, and supporting club objectives related to membership sales. Candidates should have a passion for fitness, strong communication skills, and customer service experience. A high school diploma is preferred, and CPR/AED certification must be obtained within 60 days of employment. A typical work schedule will include varied hours to align with team needs.

Qualifications

• Experience with customer service preferred.
• Must be able to communicate effectively in person and over the phone.
• A passion for health and fitness.

Responsibilities

• Connect with customers through our CRM system and provide gym tours.
• Work as a team to reach club goals and learn effective sales techniques.
• Take new memberships to exceed monthly goals and KPIs.

Skills

Customer service experience

Computer operation

Communication skills

Optimism

Organization

Listening skills

Education

High School Diploma or GED

Job description

A fitness center in California seeks a dedicated team member to enhance customer experiences and assist with memberships. This role involves connecting with patrons through CRM, conducting gym tours, and supporting club objectives related to membership sales. Candidates should have a passion for fitness, strong communication skills, and customer service experience. A high school diploma is preferred, and CPR/AED certification must be obtained within 60 days of employment. A typical work schedule will include varied hours to align with team needs.