Membership Experience & Renewal Lead

American Montessori Society; Washington (District of Columbia); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403(b)

Life insurance

Long-term disability

Generous paid time off

Sick days

Holidays

Job summary

The American Montessori Society is seeking a Membership Retention Lead in Washington, D.C. This individual will play a vital role in supporting member retention and engagement throughout the organization. Responsibilities include proactive outreach to members, managing membership operations, and ensuring high-quality member support.

Ideal candidates will have a background in customer service or membership services, strong communication skills, and proficiency in CRM platforms.

AMS offers a comprehensive benefits package including medical, dental, and generous paid time off.

Qualifications

• Experience in membership services or account management is required.
• Strong written, verbal, and interpersonal communication skills are essential.
• Ability to manage multiple priorities while maintaining attention to detail.

Responsibilities

• Strengthen member retention through outreach and relationship management.
• Support a high-quality member experience across various touchpoints.
• Process membership applications and manage invoicing accurately.

Skills

Relationship management

Customer service skills

Organizational skills

Communication skills

Proficiency in Microsoft Office Suite

Tools

CRM platforms

Association management systems

Job description

The American Montessori Society is seeking a Membership Retention Lead in Washington, D.C. This individual will play a vital role in supporting member retention and engagement throughout the organization. Responsibilities include proactive outreach to members, managing membership operations, and ensuring high-quality member support.

Ideal candidates will have a background in customer service or membership services, strong communication skills, and proficiency in CRM platforms.

AMS offers a comprehensive benefits package including medical, dental, and generous paid time off.