Evening Guest Experience Specialist

Omaha's Henry Doorly Zoo and Aquarium

Omaha (NE)

On-site

USD 19,000 - 23,000

Full time

8 days ago

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Job summary

Omaha's Henry Doorly Zoo & Aquarium is seeking guest-first, hospitality-focused Evening Guest Services Associates who can confidently respond to a wide variety of situations to ensure guest satisfaction during evening Zoo events.

Evening associates welcome visitors, answer questions, assist with admission, and help with event ticketing, scanning, and other Guest Services duties while maintaining safety and a positive, professional demeanor across indoor and outdoor areas.

Qualifications

Must be 16 years of age or older.
Available to work a minimum of three shifts per week from October to January.
May stand for long periods of time.
Provide friendly, approachable, and courteous service to guests in all interactions.

Responsibilities

Greet and assist guests, warmly welcoming visitors to evening events.
Answer questions and assist with admission and ticketing transactions.
Operate cash registers, credit card reader, and POS systems during transactions.
Scan and validate tickets and memberships following policies.
Maintain safety rules and provide information about event areas and rules.
Represent the Zoo professionally and assist with crowd control as needed.
Assist with various evening operations including kiosks, carousel, and VR experiences.