Membership Representative

Houston Zoo; Houston (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical and Prescription Drug

Vision

Dental

401k with employer match

Free Zoo Membership

Discounts on Food and Merchandise

Job summary

The Houston Zoo is hiring a Zoo Membership Ambassador in Houston, Texas. The role focuses on providing outstanding guest services and promoting memberships to enhance visitor experience. Candidates should have at least 3 years of customer service experience.

Responsibilities include answering member inquiries, updating accounts, and selling memberships. Benefits include medical, dental, and vision coverage, as well as a 401k plan with employer match and free zoo membership.

Qualifications

• 3 years of experience in customer service within a high-volume operation.
• Ability to maintain confidentiality.
• Proficient in word processing and spreadsheets.

Responsibilities

• Assist members with questions and concerns.
• Update and manage member accounts.
• Sell memberships to the general public.

Skills

Customer service

Multi-tasking

Advanced computer skills

Spanish proficiency

Job description

Zoo Membership Ambassador

A successful candidate in this role will be comfortable and confident in serving as an "ambassador" providing outstanding guest services to current and prospective Zoo members. This position is a customer service focus where you are expected to promote memberships through sharing knowledge about the benefits of a membership and how it supports both patron and Zoo mission/vision.

This position is required to work many weekends and holidays throughout the year. Our Mission: Houston Zoo connects communities with animals, inspiring action to save wildlife. Our Vision: Houston Zoo will be a leader in the global movement to save wildlife.

Responsibilities

• Answer member questions and assist members with questions, comments and concerns.
• Update and make changes to member accounts.
• Maintains customer service standards according to established guidelines.
• Provides exceptional internal and external customer service.
• Greet and interact with members through the zoo to obtain feedback of their visit and overall membership experience
• Collects cash or other payment from guests, determining amount due and change required and records payments, balances register while working in the member services window.
• Performs routine accounting and money handling tasks related to receiving, recording and depositing customer payments and fees.
• Sell memberships to the general public as part of a rotation of each station within department as needed
• Operates computer and other office equipment in an efficient and effective manner, verifies vouchers, forms and documents for computational errors.
• Assist the Membership department with special events as requested.
• Must be available to work numerous weekends and holidays.

Experience/Qualifications

• 3 years of experience in and customer service within a high-volume operation with heavy customer contact is desired
• Ability to maintain a high level of confidential information
• Must be able to multi-task and prioritize workload
• Advanced computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheets, etc.
• Proficient in speaking Spanish preferred, but not required

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as a complete inventory of all responsibilities, duties and skills required for the position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an at-will basis.

Benefits

Full-time, regular positions are offered the following benefits.

• Medical and Prescription Drug
• Vision
• Dental
• Basic Life AD&D (100% Employer Paid)
• Short Term Disability (100% Employer Paid)
• Long Term Disability (100% Employer Paid)
• Supplemental Life
• Flexible Spending Account / Health Savings Account
• 401k, with employer match
• Free Zoo Membership
• Free Guest Passes
• Discounts on Food, Merchandise, Attractions, Admission and Programs
• Free parking

Houston Zoo is an Equal Opportunity Employer.