Membership Experience & Engagement Concierge

Life Time Inc.; Cary (NC); On-site; USD 35,000 - 45,000; Full time

Job summary

Life Time Inc. in Cary is seeking a Membership Concierge II who will work as the first point of contact for members and guests. This role emphasizes delivering exceptional customer service, account maintenance, and engagement with guests to create extraordinary experiences.

Applicants should have at least 1-2 years of experience in customer service or sales, and comfort in a fast-paced environment is necessary. A high school diploma is required, with a preference for candidates holding a Bachelor’s in Hospitality.

Qualifications

• At least 1-2 years of experience in customer service or sales.
• Ability to work in a fast-paced environment.
• Must stand for up to 4 hours at a time.

Responsibilities

• Act as first point of contact for members and guests.
• Build relationships with members and guests.
• Educate members and guests on club programming.
• Assist with account maintenance and transactions.
• Engage in service recovery for member concerns.

Skills

Multi-tasking

High quality customer service

Service recovery

Verbal communication

Education

High School graduate or equivalent

Bachelor’s Degree in Hospitality

Job description

Life Time Inc. in Cary is seeking a Membership Concierge II who will work as the first point of contact for members and guests. This role emphasizes delivering exceptional customer service, account maintenance, and engagement with guests to create extraordinary experiences.

Applicants should have at least 1-2 years of experience in customer service or sales, and comfort in a fast-paced environment is necessary. A high school diploma is required, with a preference for candidates holding a Bachelor’s in Hospitality.