Membership Experience Concierge – Guest Relations & Programs

Life Time; Cary (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Life Time in Cary, NC is seeking a Membership Concierge II to handle account maintenance, member engagement, and program guidance. You will grow professionally through hospitality certifications and support our club’s programming and services.

You will serve as the first contact for members and guests, assist with sales and retention, educate on events, pricing, and policies, and resolve service issues with a hospitality mindset to create extraordinary experiences.

Qualifications

• Must multi-task and deliver high quality customer service.
• Comfortable in a fast-paced environment and able to stand for 4 hours.
• Education: High School graduate or equivalent.

Responsibilities

• Operates as first point of contact for members and guests entering resort.
• Exemplifies a hospitality mindset to build relationships and create extraordinary experiences.
• Receives inbound calls and conducts outbound outreach to support engagement and acquisition.
• Educates members on club programming, events, pricing, and policies.
• Assists with account maintenance, processing member needs, changes and transactions including payments.
• Serves as a key contact for new membership sales and member retention.
• Engages in problem solving and service recovery for member questions and concerns.

Skills

Customer service

Verbal communication

Multi-tasking

Service recovery

Education

High School diploma

Job description

Life Time in Cary, NC is seeking a Membership Concierge II to handle account maintenance, member engagement, and program guidance. You will grow professionally through hospitality certifications and support our club’s programming and services.

You will serve as the first contact for members and guests, assist with sales and retention, educate on events, pricing, and policies, and resolve service issues with a hospitality mindset to create extraordinary experiences.