Membership & Donor Relations Manager

Academy of American Poets; New York (NY); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Employer-paid Life Insurance

Hybrid work schedule

Paid vacation

Job summary

The Academy of American Poets in New York, NY is seeking a Membership Manager to advance fundraising initiatives and oversee the organization’s membership program. This full-time, non-exempt role works with the Development team to execute online appeals, premium production, and member stewardship while coordinating events and campaigns.

The ideal candidate has 3+ years of nonprofit membership experience, strong donor relations skills, and proficiency with Raiser's Edge.

Qualifications

• 3+ years of nonprofit membership experience.
• Proficiency with Raiser's Edge.
• Proven track record of success in helping to organize special events and work with donors.
• Commitment to providing excellent customer service.
• Commitment to excellence in database administration.
• Strong written and oral communications skills.
• Strong attention to detail.
• Ability to balance multiple constituencies and manage multiple projects.
• Ability to work independently and be self-directed as well as part of a team.
• A passion for poetry, literature, and the arts a plus.

Responsibilities

• Monitor and execute annual membership calendar.
• Manage CRM database, ensuring payments are logged on a weekly basis.
• Process renewals, acknowledgements, special appeals and premiums along with Development team.
• Ensure excellent stewardship of all members and online donors.
• Coordinate direct mail and online membership campaigns, including drafting messaging and working with consultants.
• Develop data-driven approaches to improve member retention and recruitment.
• Assist with creating and coordinating social media promotions for membership and development-related events.
• Utilize file segmentation and testing to better target offers for increased response and retention rates.
• Manage membership communications platform and coordinate with CRM database.
• Produce monthly membership reports and other reports as needed and maintain CRM database manual.
• Liaise with finance staff to reconcile revenue on a regular basis, and on audit preparations in collaboration with Development team.
• Coordinate the design and production of new membership premiums, brochures, and other collateral materials as needed.
• Create compelling emails, donation pages, and social media promotions.
• Help support all aspects of fundraising events.
• Assist with grants research, proposal preparation and grant reporting.
• Assist with the promotion of planned giving on Poets.org and in American Poets magazine, and through special mailings.
• Other duties as assigned

Skills

Membership management

Donor relations

Customer service

Project management

Multitasking

Tools

Raiser's Edge

Job description

The Academy of American Poets in New York, NY is seeking a Membership Manager to advance fundraising initiatives and oversee the organization’s membership program. This full-time, non-exempt role works with the Development team to execute online appeals, premium production, and member stewardship while coordinating events and campaigns.

The ideal candidate has 3+ years of nonprofit membership experience, strong donor relations skills, and proficiency with Raiser's Edge.