Membership Manager

Louisville Ballet; New York, Northern (NY, KY); Hybrid; USD 70,000 - 80,000; Full time

Job summary

Louisville Ballet seeks a Membership Manager to join the Development team in a hybrid New York setting. This full-time, non-exempt role reports to the Director of Development and leads the membership program, online appeals, events, and other fundraising initiatives.

Responsibilities include managing the membership calendar, CRM data integrity (Raiser’s Edge), renewals, donor stewardship, campaigns, and monthly reports.

Qualifications

• 3+ years of nonprofit membership experience.
• Proficiency with Raiser's Edge.
• Proven track record in events and donor relations.
• Commitment to excellent customer service.
• Strong communication and attention to detail.
• Ability to manage multiple projects independently and as part of a team.
• Passion for poetry, literature, and the arts is a plus.

Responsibilities

• Monitor and execute the annual membership calendar.
• Manage CRM database and ensure weekly payments logged.
• Process renewals, acknowledgments, and premiums with the team.
• Ensure exceptional stewardship of members and online donors.
• Coordinate direct mail and online membership campaigns.
• Develop data-driven approaches to improve retention and recruitment.
• Produce monthly membership reports and reconcile revenue with Finance.

Skills

CRM management

Donor relations

Communication skills

Project management

Team collaboration

Independent work

Education

Experience in nonprofit membership management

Tools

Raiser's Edge

Microsoft Office

Job description

Date:September 1, 2026

Location:New York, NY (Hybrid)

Classification:Non-Exempt

Supervisor:Director of Development

Compensation:$70,000–80,000 per annum, with benefits

Position Summary

The Membership Manager is a full-time position that reports to the Director of Development. This position is considered non-exempt and works closely with the Development team to execute the organization’s fundraising efforts, which include a membership program, online appeals, special events, and other revenue generating initiatives.

Responsibilities

• Monitor and execute annual membership calendar
• Manage CRM database, ensuring payments are logged on a weekly basis
• Process renewals, acknowledgements, special appeals and premiums along with Development team
• Ensure excellent stewardship of all members and online donors
• Coordinate direct mail and online membership campaigns, including drafting messaging and working with consultants
• Develop data-driven approaches to improve member retention and recruitment
• Assist with creating and coordinating social media promotions for membership and development-related events
• Utilize file segmentation and testing to better target offers for increased response and retention rates
• Manage membership communications platform and coordinate with CRM database
• Produce monthly membership reports and other reports as needed and maintain CRM database manual
• Liaise with finance staff to reconcile revenue on a regular basis, and on audit preparations in collaboration with the Development team
• Coordinate the design and production of new membership premiums, brochures, and other collateral materials as needed
• Create compelling emails, donation pages, and social media promotions
• Help support all aspects of fundraising events
• Assist with grants research, proposal preparation and grant reporting
• Assist with the promotion of planned giving on Poets.org and in American Poets magazine, and through special mailings
• Other duties as assigned

Qualifications & Competencies

• 3+ years of nonprofit membership experience
• Proficiency with Raiser’s Edge
• Proven track record of success in helping to organize special events and work with donors
• Commitment to providing excellent customer service
• Commitment to excellence in database administration
• Strong written and oral communications skills
• Strong attention to detail
• Ability to balance multiple constituencies and manage multiple projects
• Ability to work independently and be self-directed as well as part of a team
• A passion for poetry, literature, and the arts a plus