Membership Manager

Academy of American Poets; New York (NY); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Employer-paid Life Insurance

Hybrid work schedule

Paid vacation

Job summary

The Academy of American Poets in New York, NY is seeking a Membership Manager to advance fundraising initiatives and oversee the organization’s membership program. This full-time, non-exempt role works with the Development team to execute online appeals, premium production, and member stewardship while coordinating events and campaigns.

The ideal candidate has 3+ years of nonprofit membership experience, strong donor relations skills, and proficiency with Raiser's Edge.

Qualifications

• 3+ years of nonprofit membership experience.
• Proficiency with Raiser's Edge.
• Proven track record of success in helping to organize special events and work with donors.
• Commitment to providing excellent customer service.
• Commitment to excellence in database administration.
• Strong written and oral communications skills.
• Strong attention to detail.
• Ability to balance multiple constituencies and manage multiple projects.
• Ability to work independently and be self-directed as well as part of a team.
• A passion for poetry, literature, and the arts a plus.

Responsibilities

• Monitor and execute annual membership calendar.
• Manage CRM database, ensuring payments are logged on a weekly basis.
• Process renewals, acknowledgements, special appeals and premiums along with Development team.
• Ensure excellent stewardship of all members and online donors.
• Coordinate direct mail and online membership campaigns, including drafting messaging and working with consultants.
• Develop data-driven approaches to improve member retention and recruitment.
• Assist with creating and coordinating social media promotions for membership and development-related events.
• Utilize file segmentation and testing to better target offers for increased response and retention rates.
• Manage membership communications platform and coordinate with CRM database.
• Produce monthly membership reports and other reports as needed and maintain CRM database manual.
• Liaise with finance staff to reconcile revenue on a regular basis, and on audit preparations in collaboration with Development team.
• Coordinate the design and production of new membership premiums, brochures, and other collateral materials as needed.
• Create compelling emails, donation pages, and social media promotions.
• Help support all aspects of fundraising events.
• Assist with grants research, proposal preparation and grant reporting.
• Assist with the promotion of planned giving on Poets.org and in American Poets magazine, and through special mailings.
• Other duties as assigned

Skills

Membership management

Donor relations

Customer service

Project management

Multitasking

Tools

Raiser's Edge

Job description

The Membership Manager is a full-time position that reports to the Director of Development. This position is considered non-exempt and works closely with the Development team to execute the organization’s fundraising efforts, which include a membership program, online appeals, special events, and other revenue generating initiatives.

Responsibilities:

• Monitor and execute annual membership calendar
• Manage CRM database, ensuring payments are logged on a weekly basis
• Process renewals, acknowledgements, special appeals and premiums along with Development team
• Ensure excellent stewardship of all members and online donors
• Coordinate direct mail and online membership campaigns, including drafting messaging and working with consultants
• Develop data-driven approaches to improve member retention and recruitment
• Assist with creating and coordinating social media promotions for membership and development-related events
• Utilize file segmentation and testing to better target offers for increased response and retention rates
• Manage membership communications platform and coordinate with CRM database
• Produce monthly membership reports and other reports as needed and maintain CRM database manual
• Liaise with finance staff to reconcile revenue on a regular basis, and on audit preparations in collaboration with Development team.
• Coordinate the design and production of new membership premiums, brochures, and other collateral materials as needed
• Create compelling emails, donation pages, and social media promotions
• Help support all aspects of fundraising events
• Assist with grants research, proposal preparation and grant reporting
• Assist with the promotion of planned giving on Poets.org and in American Poets magazine, and through special mailings
• Other duties as assigned

Qualifications and Competencies:

• 3+ years of nonprofit membership experience
• Proficiency with Raiser's Edge
• Proven track record of success in helping to organize special events and work with donors
• Commitment to providing excellent customer service
• Commitment to excellence in database administration
• Strong written and oral communications skills
• Strong attention to detail
• Ability to balance multiple constituencies and manage multiple projects
• Ability to work independently and be self-directed as well as part of a team
• A passion for poetry, literature, and the arts a plus

• The Academy offers a competitive benefits package, including Medical, Dental, and Vision coverage plus employer-paid Life Insurance.
• Employees also enjoy a hybrid work schedule;
• paid vacation, sick, and personal leave;
• and time off for all federal holidays, plus the week between Christmas and New Year's.

Applicants must be authorized to work in the U.S. without employer sponsorship. This is a hybrid role requiring 3 days per week in the New York City office.

The Academy of American Poets is an Equal Opportunity Employer, committed to building a diverse and inclusive staff. Qualified candidates of all backgrounds are welcome to apply. The Academy of American Poets does not discriminate in employment opportunities or practices on the basis of religion, race, creed, color, national origin, sex, age, disability, marital status, sexual orientation, gender expression, or any other characteristics protected by law.