Membership Director

The Bay Club; Whittier (CA); On-site; USD 55,000 - 90,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Membership Director to enhance membership sales and ensure superior service to members. The ideal candidate will have a strong background in customer service and sales management, with responsibilities encompassing marketing strategies and member engagement initiatives. Candidates should possess an associate’s degree or equivalent experience, along with proficiency in Salesforce.

Qualifications

• Experience in membership sales or related field required.
• Proficiency in Salesforce is mandatory.
• Must be able to speak and read English.

Responsibilities

• Develops a strategic membership development program.
• Manages marketing and promotional campaigns.
• Prepares monthly membership reports and assists in club event coordination.

Skills

Customer Service

Sales Management

Communication

Education

Associate’s degree (AA)

Tools

Salesforce

Microsoft Office

Job description

California Country Clubis excited to announce the exceptional career opportunity of Membership Director.Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service. Directs all marketing of membership sales and follows through with actual sales and sales approval processes. Ensures accuracy of file systems and accounting procedures and coordinates new member introduction into the Club as well as engagement of existing members. Key responsibilities of the Membership Director

• Develops and leads a strategic membership development program designed to increase total membership count and membership dues revenue.
• Assists in the development and implementation of advertising and promotional campaigns designed to generate membership sales.
• Develops and ensures proper maintenance of an accurate contact management system including call records, database and activity management.
• Maintains membership records on all members.
• Prepares monthly membership reports for facility manager and owners.
• Assists in coordination of all club events to include invitations, mailings and other publicity.
• Maintains and develop strong relationships with current members to encourage participation in club events and maintain a high level of member satisfaction.
• Effectively communicates with management staff and associates to increase knowledge of membership goals, membership satisfaction, membership retention, and membership activities.
• Networks with community partners including, but not limited to: Chamber of Commerce, local tourism councils, exchange clubs, local corporate executives, business leaders, and media contacts.
• Prepares monthly newsletter for members from input given by each department.
• Be available to act in the Facility Manager’s absence when appropriate.
• Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems.
• Manages department members that may include, but is not limited to: Membership Coordinator.
• Assures that effective orientation and training are given to each new associate. Develops ongoing training programs.
• Monitors business volume forecast and plans accordingly in areas of manpower, productivity, costs and other expenses.
• This position will also be required to manage sales and marketing for the Club.

Education/Experience:

• Associate’s degree (AA) or equivalent from two-year college or technical school; or two years related experience; or equivalent combination of education and experience.

Other qualifications:

• Ability to read and speak English in order to perform the duties of the job Knowledge of Microsoft Office applications

• Frequently sits, talks, hears; uses hands. Regularly walks and stands. Occasionally reaches with hands and arms, stoops, kneels, crawls and crouches. Occasionally lifts up to 25 pounds.

• Valid Driver’s License.
• Proficiency with Salesforce is required.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.