Membership Director

The National Council of Young Men’s Christian Associations of the United States of America; Asheville (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

The National Council of Young Men’s Christian Associations is seeking a Membership Director in Asheville, NC. This leadership role involves driving membership growth, enhancing member experience, and managing team operations such as hiring and budget management. Ideal candidates will possess strong leadership, sales, and communication skills along with a Bachelor’s degree in a relevant field.

Qualifications

• Bachelor’s degree or equivalent experience in business/customer service/sales required.
• CPR, AED, O2, and First Aid certifications required.
• Y-USA Team Leader certification preferred or to be completed upon employment.

Responsibilities

• Lead Membership team to exceed revenue and provide exceptional member experience.
• Oversee recruitment, training, and development of Membership programs.
• Manage hiring, payroll, and budget.

Skills

Leadership

Sales

Interpersonal skills

Public relations

Communication

Education

Bachelor’s degree in a related field

Master’s degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Job description

As the Membership Director, you will lead the Membership team in their efforts to exceed revenue, meet budget goals, and provide an exceptional member experience. In addition, you will lead the development and evaluation of various Membership programs to ensure sales growth and member retention. This role leads recruitment efforts and training and supports assigned staff. Additional responsibilities include hiring, payroll, and budget management. Provides liaison to committee(s) and advisory board(s) and takes a leadership role in mission advancement activities.

Bachelor’s degree in a related field and/or equivalent professional experience in business/customer service/sales required.
Master’s degree preferred (see above fields).
Maintain current certifications in CPR, AED, O2, and First Aid.
Y-USA Team Leader certification is preferred or completed upon employment.

Knowledge, Skills, and Abilities

Excellent leadership and sales skills.
Full knowledge of computer software, including Microsoft Word, Excel, Outlook, and Teams.
Must have excellent interpersonal, public relations, and communication skills.
Must be able to speak and hear clearly, and complete required written and digital forms.