Manager, Membership(Manager, Membership Strategy & Analytics)

CVS Health; United States; Remote; USD 66,000 - 146,000; Full time

Job summary

CVS Health is seeking a Manager, Membership to enhance patient engagement within Oak Street Health. This role requires strong analytical and leadership skills, focusing on data-driven strategies to improve care model membership. Candidates should have a bachelor's degree and experience in a relevant field.

Benefits

Affordable medical plan options

401(k) plan with matching contributions

Employee stock purchase plan

No-cost wellness programs

Flexible work schedules

Tuition assistance

Qualifications

• 4+ years of experience in consulting, investment banking, or similar roles.
• Experience with data analysis and membership data.
• Excited leader who mentors junior associates.

Responsibilities

• Lead the forecasting of managed care patient growth.
• Drive insights and operational recommendations.
• Manage, coach, and develop two team members.

Skills

Analytical Skills

Communication Skills

Leadership

Strategic Thinking

Education

Bachelor's degree in a quantitative discipline

Tools

Excel

Google Sheets

Powerpoint

Google Slides

Job description

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Oak Street Health (OSH) Engagement, Experience, and Service Ops (EESO) team is responsible for maximizing the number of patients, both new and existing, that are engaged in our care model through the delivery of an unmatched patient experience; ensuring that we capture value-based economics on all patients we serve; and making work easier for center teams by centralizing standardized activities.

Within EESO, the Membership team at Oak Street Health plays a critical role in maximizing the number of people Oak Street Health serves and ensuring that they remain engaged with Oak Street’s care model, as well as understanding how its managed care membership supports its growth and overall financial goals.

The Manager, Membership will report to the Senior Manager, Engagement. This role is focused on using data analysis, executive communication, and cross-functional collaboration to measure membership outcomes and operationalize efforts to increase membership at Oak Street Health. This individual will partner closely with leadership across the organization, in particular the Managed Care Operations team, the Payer Data team, the Health Plan Finance team, the Contact Center Sales team, and field leadership. Specific efforts will include strategic planning, operationalizing initiatives, leading ongoing data and reporting processes, and synthesizing key findings from qualitative and quantitative analyses.

The Manager will be responsible for independently owning and pushing forward initiatives based on their knowledge of value-based economics and managed care growth. Further, the Manager will directly supervise two early-in-career professionals.

Core Responsibilities

• Lead the forecasting of Oak Street Health’s managed care patient growth in partnership with regional field leadership.

• Drive analytic insights and operational recommendations regarding engaged patient flow through to financial membership.

• Support development of Oak Street Health’s Medicare Annual Enrollment Period (AEP) membership growth and retention strategy.

• Partner with Oak Street Health’s Finance team to forecast and report on membership outcomes and conduct reconciliation of health plan membership financials.

• Collaborate with Oak Street Health Growth and Engagement teams to operationalize outbound patient engagement and retention efforts.

• Develop materials and lead discussions with internal organizational leaders.

• Advise leadership on patient engagement and retention strategies.

• Manage, coach, and develop two team members.

• Other duties as assigned.

Required Qualifications

• 4+ years of experience at a top tier consulting firm, investment bank, private equity firm, or other comparable experience. Internal candidates with experience analyzing revenue or membership data are encouraged to apply.

• Excited leader who wants to mentor & coach junior-level associates.

• Very strong analytical skills, with demonstrated attention to detail and experience leveraging data / analytics to solve problems.

• Strategic thinker who is intellectually curious and excited to influence leaders.

• Strong written and verbal communication skills, with eagerness to interface with internal organizational leaders.

• Desire to collaborate across multiple teams to create a positive impact beyond their immediate scope.

• Interest, experience, and/or passion for healthcare and/or value-based care.

• Proficiency in Excel/Google Sheets and Powerpoint/Google Slides.

• Effective and flexible team player with demonstrated success in a fast-paced environment.

• Someone who embodies being "Oaky".

• Someone who demonstrates a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.

• US work authorization.

Preferred Qualifications

• Previous strategic planning and operations experience.

• Proficiency in business analytics software (e.g., Alteryx) and SQL.

• Experience with CRM systems (e.g., Salesforce) and other sales/patient engagement tools.

Education

• Bachelor's degree required, preferably in a quantitative discipline.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$66,330.00 - $145,860.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visithttps://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 12/31/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.