Membership Director

Troon; Whittier (CA); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Membership Director to lead strategic initiatives aimed at enhancing membership engagement and satisfaction. This role involves developing and executing marketing strategies, maintaining accurate membership records, and fostering relationships with community partners. The ideal candidate will thrive in a hospitality environment, possess strong sales and communication skills, and be committed to providing exceptional service. Join a dynamic team that values creativity and collaboration, and make a significant impact on the club's growth and member experience.

Qualifications

• Associate’s degree or equivalent and two years related experience required.
• Proficiency with Salesforce and Microsoft Office applications is essential.

Responsibilities

• Develops and leads membership development programs to increase membership count.
• Maintains strong relationships with members to enhance satisfaction and participation.
• Manages marketing campaigns to generate membership sales.

Skills

Customer Service

Sales and Marketing

Communication Skills

Relationship Management

Problem Solving

Education

Associate’s degree or equivalent

Tools

Salesforce

Microsoft Office

Job description

California Country Club is excited to announce the exceptional career opportunity of Membership Director. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service.

Directs all marketing of membership sales and follows through with actual sales and sales approval processes. Ensures accuracy of file systems and accounting procedures and coordinates new member introduction into the Club as well as engagement of existing members.

Key responsibilities of the Membership Director

• Develops and leads a strategic membership development program designed to increase total membership count and membership dues revenue.
• Assists in the development and implementation of advertising and promotional campaigns designed to generate membership sales.
• Develops and ensures proper maintenance of an accurate contact management system including call records, database and activity management.
• Maintains membership records on all members.
• Prepares monthly membership reports for facility manager and owners.
• Assists in coordination of all club events to include invitations, mailings and other publicity.
• Maintains and develops strong relationships with current members to encourage participation in club events and maintain a high level of member satisfaction.
• Effectively communicates with management staff and associates to increase knowledge of membership goals, membership satisfaction, membership retention, and membership activities.
• Networks with community partners including, but not limited to: Chamber of Commerce, local tourism councils, exchange clubs, local corporate executives, business leaders, and media contacts.
• Prepares monthly newsletter for members from input given by each department.
• Be available to act in the Facility Manager’s absence when appropriate.
• Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems.
• Manages department members that may include, but is not limited to: Membership Coordinator.
• Assures that effective orientation and training are given to each new associate. Develops ongoing training programs.
• Monitors business volume forecast and plans accordingly in areas of manpower, productivity, costs and other expenses.
• This position will also be required to manage sales and marketing for the Club.
  
  

Education/Experience:

• Associate’s degree (AA) or equivalent from two-year college or technical school; or two years related experience; or equivalent combination of education and experience.
  
  

Other qualifications:

• Ability to read and speak English in order to perform the duties of the job. Knowledge of Microsoft Office applications.
• Frequently sits, talks, hears; uses hands. Regularly walks and stands. Occasionally reaches with hands and arms, stoops, kneels, crawls and crouches. Occasionally lifts up to 25 pounds.
• Valid Driver’s License.
• Proficiency with Salesforce is required.