Membership Director

Troon International; Whittier (CA); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a Membership Director to enhance member engagement and drive sales. This role involves developing strategic programs to boost membership and revenue, maintaining accurate records, and fostering strong relationships with members and community partners. The ideal candidate will thrive in a dynamic environment, ensuring superior service and satisfaction among club members. Join a team that values excellence and innovation, where your contributions will significantly impact the club's success and community presence. This is a fantastic opportunity for those passionate about hospitality and member relations.

Qualifications

• Requires an Associate’s degree or equivalent experience in hospitality or sales.
• Strong customer service and communication skills are essential.

Responsibilities

• Develops and leads membership development programs to increase revenue.
• Maintains strong relationships with current members and coordinates events.
• Manages sales and marketing efforts for the Club.

Skills

Customer Service

Communication Skills

Networking

Sales Skills

Education

Associate’s degree or equivalent

Tools

Salesforce

Microsoft Office

Job description

California Country Club
Whittier, CA 90601, USA

Description

California Country Club is excited to announce the exceptional career opportunity of Membership Director. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service.

Directs all marketing of membership sales and follows through with actual sales and sales approval processes. Ensures accuracy of file systems and accounting procedures and coordinates new member introduction into the Club as well as engagement of existing members.

Key Responsibilities

• Develops and leads a strategic membership development program designed to increase total membership count and membership dues revenue.
• Assists in the development and implementation of advertising and promotional campaigns designed to generate membership sales.
• Develops and ensures proper maintenance of an accurate contact management system including call records, database and activity management.
• Maintains membership records on all members.
• Prepares monthly membership reports for facility manager and owners.
• Assists in coordination of all club events to include invitations, mailings and other publicity.
• Maintains and develops strong relationships with current members to encourage participation in club events and maintain a high level of member satisfaction.
• Effectively communicates with management staff and associates to increase knowledge of membership goals, membership satisfaction, membership retention, and membership activities.
• Networks with community partners including, but not limited to: Chamber of Commerce, local tourism councils, exchange clubs, local corporate executives, business leaders, and media contacts.
• Prepares monthly newsletter for members from input given by each department.
• Be available to act in the Facility Manager’s absence when appropriate.
• Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems.
• Manages department members that may include, but is not limited to: Membership Coordinator.
• Assures that effective orientation and training are given to each new associate. Develops ongoing training programs.
• Monitors business volume forecast and plans accordingly in areas of manpower, productivity, costs and other expenses.
• This position will also be required to manage sales and marketing for the Club.

Education/Experience

• Associate’s degree (AA) or equivalent from two-year college or technical school; or two years related experience; or equivalent combination of education and experience.

Other Qualifications

• Ability to read and speak English in order to perform the duties of the job.
• Knowledge of Microsoft Office applications.
• Valid Driver’s License.
• Proficiency with Salesforce is required.

Frequently sits, talks, hears; uses hands. Regularly walks and stands. Occasionally reaches with hands and arms, stoops, kneels, crawls and crouches. Occasionally lifts up to 25 pounds.