Membership Experience Director

YMCA of the USA; Smithfield (VA); On-site; USD 80,000 - 100,000; Full time

Job summary

The YMCA of the Virginia Peninsulas is seeking a Membership Experience Director to lead membership acquisition, engagement, and retention at designated centers. Under the supervision of the Membership Experience Executive, you will develop strategies to welcome, connect, and serve members, guests, and staff with enthusiasm and high-quality service.

You will work with center leaders to promote community involvement, ensure outstanding member experiences, and drive growth through effective

Qualifications

• Bachelor’s Degree in a related field preferred.
• Must have minimum two (2) years’ supervisory experience.
• Must have ability to interact with people from all ethnic backgrounds, ages, and lifestyles.
• Must have working knowledge of computers and experience with a variety of software applications.
• Must possess good written and verbal communication skills.
• Certification in CPR/First Aid/AED/O2 required within 60 days of hire.
• Complete and maintain required trainings to include: New Employee Orientation (NEO), Bloodborne Pathogens, Child Abuse Prevention (CAP), and Sexual Harassment.
• Satisfactory completion of a criminal background check and Child Protective Services check.

Responsibilities

• Drive membership acquisition, engagement, and retention at assigned center(s).
• Develop, retain, and promote membership in the community and within the Y.
• Provide direction and enthusiasm in the development, retention and promotion of membership.
• Welcome, connect, support, and engage all members, guests, and staff, with a focus on quality service.

Skills

Supervisory experience

Written and verbal communication

Interpersonal skills

Computer literacy

CPR/First Aid/AED/O2

Education

Bachelor's Degree in a related field

Tools

Computers and software proficiency

Job description

Under the supervision of the Membership Experience Executive, and in harmony with the mission and purpose of the established policies and goals of the YMCA of the Virginia Peninsulas, the Membership Experience Director is accountable for driving membership acquisition, engagement, and retention at assigned center(s). The incumbent will provide direction and enthusiasm in the development, retention and promotion of membership in the community and within the Y. With an emphasis on ensuring the highest quality service to members and guests, the Membership Experience Director will work closely with other center leaders in efforts to welcome, connect, support, and engage all members, guests, and staff.

• Bachelor’s Degree in a related field preferred.
• Must have minimum two (2) years’ supervisory experience.
• Must have ability to interact with people from all ethnic backgrounds, ages, and lifestyles.
• Must have working knowledge of computers and experience with a variety of software applications.
• Must possess good written and verbal communication skills.
• Certification in CPR/First Aid/AED/O2 required within 60 days of hire.
• Complete and maintain required trainings to include: New Employee Orientation (NEO), Bloodborne Pathogens, Child Abuse Prevention (CAP), and Sexual Harassment.
• Satisfactory completion of a criminal background check and Child Protective Services check.