Membership Development Associate

Boca Regional Chamber; Boca Raton (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

PTO

401(k) with matching

Health insurance

Dental insurance

Life insurance

Vision insurance

Job summary

The Boca Regional Chamber of Commerce is seeking a Membership Development Associate to drive new member sales and strengthen relationships with existing members in Boca Raton and the surrounding area.

You will lead outbound prospecting, upsell programs, and coordinate with leadership to promote chamber resources, delivering value to businesses and sustaining growth.

Strong communication and CRM skills, plus willingness to travel within the region, are essential for success.

Qualifications

• 3+ years of experience in B2B sales or account management with revenue generation.
• Bachelor’s degree preferred but not required.
• Must be a resident of South Palm Beach County.
• Proficient in CRM software and business communications.

Responsibilities

• Manage membership sales and relations to drive revenue growth.
• Outbound prospecting to recruit new members and partnerships.
• Upsell services and programs to existing members.
• Maintain and update the member management system with interactions.
• Meet and exceed weekly/monthly recruiting objectives.
• Represent the chamber at meetings, events, and initiatives.

Skills

B2B sales

Account management

Communication skills

Public speaking

Education

Bachelor's degree

Tools

CRM software

MS Word

MS Excel

Job description

Full Benefits Package

• PTO
• 401(k) with matching
• health insurance
• dental insurance
• life insurance
• vision insurance

Company Description

Boca Regional Chamber is dedicated to promoting and sustaining economic prosperity in Boca Raton and South Palm Beach County. The organization serves as a leading advocate for businesses and the broader community, helping create a supportive environment for growth and collaboration. With a pro-business focus, the Chamber works closely with local organizations and leaders to strengthen the regional economy. Its vision is to be recognized globally as Boca Raton’s foremost business and community champion and the region’s leading pro-business catalyst.

General Summary

The Membership Development Associate is responsible for managing all aspects of membership sales and relations with a primary focus on driving revenue growth. This includes securing new member sales, upgrading current member commitments, and generating sponsorship revenue. Equally important is the Membership Development Associate's role in enhancing member relations to ensure long-term engagement and retention.

The Membership Development Associate’s primary focus (80%) is on increasing new member sales. This involves actively engaging with area business prospects through outbound prospecting efforts, building relationships, and understanding their unique needs. By employing active listening and strategic problem-solving, the Membership Development Associate connects each prospect’s goals with Boca Regional Chamber programs, resources, and initiatives that align with their objectives, delivering value-driven solutions.

• Implements the Boca Chamber's standardized recruiting processes to drive new member revenue.
• Actively identifies prospective member companies across the region, evaluates their business needs and motivations, and establishes connections to Boca Chamber programs and resources that align with their objectives.
• Serve as a liaison between prospective members and Boca Regional Chamber leadership, staff, and volunteers to achieve desired business outcomes and drive new member revenue goals.
• Maintain a daily average of thirty-two telephone call attempts as part of recruiting activities.
• Consistently fulfill all four components of the Membership Development Associate's personal performance management process, meeting weekly and monthly minimums for recruiting activities.
• Meet and surpass assigned performance goals and objectives consistently.
• Maintain a comprehensive understanding of Boca Chamber member benefits and their relevance to businesses.
• Consistently update the Boca Chamber’s member management system with all contact and development activities involving prospective members
• Perform additional duties as assigned by Boca Chamber management to support organizational goals and objectives.

Key Responsibilities – Member Relations and Retention

• Implement the Boca Regional Chamber's member relations processes to maintain positive relationships with assigned members, ensuring their renewal each year, particularly those recruited by the incumbent.
• Actively engage in the onboarding process for newly recruited members.
• Promptly address delinquent accounts.
• Engage with assigned members to propose services and programs aimed at enhancing their satisfaction levels.
• Proactively upsell current members to foster deeper engagement and increase revenue.
• Serve as the liaison between members and Boca Chamber leadership, staff, and volunteers to ensure desired business outcomes and maintain positive relations.
• Maintain a daily average of eight telephone call attempts as part of member relations activities.
• Monitor member retention and devise strategies to mitigate member attrition issues.
• Regularly update the Boca Regional Chamber's member management system with all contact and development activities involving current members
• Perform additional duties as assigned by Boca Regional Chamber's management to support organizational goals and objectives.

General Responsibilities and Duties

• Always portray a professional and positive image of the Boca Chamber.
• Attend Boca Regional Chamber meetings, events, and activities, as directed, to foster member relations and generate prospective member leads.
• Represent the Boca Regional Chamber at assigned business and community events.
• Prepare member sales and member relations reports as required.

Qualifications/Skills

• Ideally three or more years of experience in B2B business development, account management, sales, or related experience, demonstrating revenue-generating success.
• Bachelor’s degree preferred but not required.
• Must be a resident of South Palm Beach County.
• Adept at understanding the diverse needs of various business leaders; and proposing relevant ideas for how they can benefit from Boca Regional Chamber involvement.
• Must have/maintain a dependable vehicle and must provide proof of insurance and valid driver’s license upon request (mileage reimbursement provided).
• Excellent public speaking and presentation skills.
• Skilled in clear and effective oral and written communication with staff, current members, and prospective members.
• Proficient in computer and word-processing skills, including CRM software, MS Word, and MS Excel.
• Capable of working independently as well as in team settings.
• Proficient in writing effective business correspondence, reports, and analyses.
• Capable of efficiently multitasking while maintaining attention to detail and consistently upholding high-quality work standards.
• Ability to work with myriad personality types in a congenial and respectful manner.
• Sound judgment in prioritizing tasks and organizing workload effectively.
• Demonstrated poise, tact, and diplomacy with the ability to manage sensitive and confidential information and situations.
• Willingness to continually enhance the individual skills, abilities, and knowledge necessary for fulfilling the Membership Development Associate role.

Physical Demands

• Requires the ability to sit for extended periods.
• Requires the ability to read computer screens and correspondence, talk on the phone, and handle email.
• Involves the ability to lift and move supplies weighing up to twenty-five (25) pounds.
• Occasional evening work and attendance at events as needed.
• Professional and deadline-oriented environment in an office setting.
• Interaction with staff, volunteers, members, and prospective members.